Field Customer Service Engineer

Field Service Engineer based in Pisa, Italy
We are looking for a Field Service Engineer to join our client`s Service Team in Italy, in Pisa area. In this role, you will ensure the optimal performance of our client`s systems at the customers' sites, providing high quality technical service, professionalism, and exceptional customer experience. You will be part of a fast growing service organization supporting automated logistics systems in parcel, airport, and warehouse environments.
It is a customer site based role, with travel across assigned regions. The working hours are flexible depending on system demands, maintenance windows, or emergencies. Field Service Engineer reports to the Service Operations Manager, and in their absence, to the Service Manager.
Supervision and technical assistance for the customer's production.
Management of service requests from the customer.
Travel to customer sites based on company requirements.
On-call duty (Reperibilità).
Technical diploma/degree in Electronics, Mechanics, Mechatronics, Automation, or related disciplines.
Italian language proficiency
Experience in logistics automation, industrial maintenance, or related environments (preferred).
Familiarity with diagnostic tools, basic PLC concepts, and service documentation software (preferred).
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