Key Account Manager - Italian & English speaking

Overview As National Account Manager DIY, you drive growth by shaping commercial strategy for national DIY and Home Improvement customers. You will work with cross-functional teams to translate customer needs into joint plans and ensure sustainable, profitable partnerships. You'll manage key accounts, negotiate agreements, and steer regional execution to meet revenue targets. The role offers visibility into strategic initiatives in Italy, with opportunities to lead growth and acquisition efforts. You will join a collaborative, impact-driven team at Henkel, contributing to a broader DIY strategy.

Retribuzione / Benefits

flexible work scheme

hybrid work model

global wellbeing standards

parental leave

Employee Share Plan

free canteen and product box

Responsabilità

Define and execute commercial strategy and sales targets for DIY/Home Improvement channels

Identify business opportunities and manage budgets for commercial development with assigned customers

Create and implement joint business plans translating customer priorities into a shared roadmap

Build and maintain long-term relationships with key customers and decision-makers

Negotiate commercial agreements, contracts, assortments, and promotions within policy

Analyze performance data, KPIs, profitability and customer potential

Collaborate with Marketing, Trade Marketing and Application Engineering on channel projects and monitor market trends

Contribute to the DIY strategy in Italy and identify growth opportunities and new customers

Support and guide the field sales force

Requisiti fondamentali

At least 5 years in Key Account Management, National Account Management, or Sales Management

Proven track record with strategic customers and complex negotiations

Experience in DIY, Building & Construction sectors with knowledge of Italian distribution or DIY/Home Improvement channels

Excellent negotiation and P&L management skills

Entrepreneurial mindset with strong customer orientation and results focus

Strong communication, interpersonal and organizational skills with senior stakeholders

Proactive, data-driven, and able to turn insights into actions

Ability to work cross-functionally and present to diverse audiences

Willingness to travel

Fluent English; Italian mandatory

strong communication

interpersonal

relationship-building with senior stakeholders

negotiation

P&L management

channel and category management