Impiegato/a Customer Service Specialist - Ufficio

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
We are looking for a Customer Service Specialist to join our team based in Pomezia (Rome). This role will provide support to the Customer Service Team Leader to deliver excellence in customer experience for our customers.
Please note: this is a maternity leave replacement contract.
To support the Customer Operations Representatives to ensure all customer and engineer orders are processed & delivered to customer requirements and timelines, including but not exclusive to Consumable orders, Parts, Capital and EPP Orders, meeting departmental deadlines.
~ Customer Call Processing / Triage

To ensure that all telephone calls and emails are answered in a timely manner, providing support for Healthcare internal and external customers regarding orders, product and pricing enquiries and call triaging to the appropriate people.
~ This will include the provision of marketing materials and verbal product information across our range of products and services. Service Support

Provide support to other team members, dealing with Service and TS Support Teams
~ Initiate the complaints received process from both internal and external customers, dealing with escalated calls from passed on from Customer Operations Representative. Administration Support

Distributing amongst the team monthly reports for shared services and any other required reports.

• To be aware of the organisation’s Quality Assurance systems, internal Policy and procedures and take responsibility for all their obligations,and ensuring that the Customer Operations Team are adhering within their responsibilities.
• Inventory Management

Monitor the situation of equipment in stock.
High School Diploma or GED

Experience in a customer service/service support environment is required.
The applicant should be effective in written and verbal communication
Easy learner in the use of Corporate Service applications, like Oracle/Siebel and others.
Highly computer literate across Microsoft Office applications.
Self-motivated team worker, flexible attitude, able to organise tasks and work to deadlines.
Fluent in English language, both written and spoken –
We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, sex, sexual orientation, gender identity, genetic information, and any other category protected by state or local law.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. Customer Operations/Customer Support

Infection Control, Oracle, Database, ERP, Healthcare, Customer Service, Technology
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