Business Operations Officer
Grand Circle
The successful candidate will be responsible for handling relations with suppliers, resolving quality issues, planning the activities for the tour groups in Italy in pursuit of our company’s excellence goals.
Responsibilities
Book all services with local suppliers prior to start of the season (hotels,bus companies, restaurants, local guides, etc.) for all the groups.
Contracting with small vendors
Coordinating Deviations: cancel/rebook services when deviations occur.
Handling administrative tasks such as: preparing all Groups documents, reviewing all Group and Guide travel expenses, collecting, and filing all end of trip documents
Quality correspondence and inquiry response with Home Office in the USA
Provide sales updates to suppliers on monthly/weekly basis
Book and confirm all arrival and departure transfers(to/from airport)
Cancellations of the services according to timelines
Use of internal systems GERT, TABLEAU,LOTUS NOTES
Requirements
- 2+ years’ experience in Travel & Tourism Business (Incoming Tour Operator Preferred)
- Fluent in Italian & English written and spoken (Company official language: English)
- German language Knowledge written and spoken is a plus
- Good Knowledge of Microsoft Office package (especially Excel)
- Experience in working with computer databases.
- Strong People Skills & Customer Care Oriented
- Self-starter who can respect deadlines and prioritize.
- Problem Solving & teamwork
- After hours and weekend support phone for emergencies if necessary
What we offer
Competitive salary package
Reimbursement of public transport with yearly max cap
Vacation days per year + 3 personal days from the company
Incentive Bonus based on targeted results.
Personal and Professional Growth – Available on request
Milestone Bonus + Travel certificate for every 5th employment anniversary with GCC
Travel Deals – WORLDWIDE GC Tour packages available @ discounted price.
Referral Bonus
We value diversity and encourage employees to be themselves.
Women oriented company
Performance Management
International team - work with amazing people around the world
Work for a company who gives you the opportunity to change people’s life.
Dynamic, open, fast-paced environment
Professional Course reimbursement 70%
Monday and Friday homework and Tuesday Wednesday and Thursday work in the Office
Flexible approach & great office environment
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