Product Specialist - Manufacturing

is a multinational group with headquarters in Italy, listed on the Milan Stock Exchange, with over 130 employees. Powersoft is a world leader in the design, manufacture and marketing of products and patented solutions for applications in the field of professional audio such as large international events, concerts, theaters, cinemas, stadiums, airports, stations, and ships.

In line with both our growth and business development, we are further expanding our company by researching for a Product Insights Specialist for our Product Department.

The Product Insights Specialist works as part of a Product Manager Team and is responsible for in collecting, organizing, and analyzing feedback coming from customers, the market, and internal stakeholdersfor the professional audio industry. The ideal candidate will be someone with good experience in the professional Audio/Visual market.

Organize and classify feedback in dedicated repositories, databases, or tools, including Salesforce

• Prepare periodic summaries of collected feedback, highlighting patterns, urgent topics, and opportunities
• Support the preparation and execution of customer interviews, surveys, and other insight-gathering activities
• Extract and consolidate relevant customer and market information from Salesforce and other internal systems
• Ensure quality, consistency, and traceability of collected information
• Support product manuals definition, datasheets, technical presentations, other product-related literature.
• Good experience in the Audio/Visual industry.
• 2–4 years of experience in roles supporting Product Management, Customer Experience, Customer Success, Product Operations, Market Intelligence, or similar areas
• Familiarity with Salesforce, CRM systems, ticketing tools, survey platforms, spreadsheets, or feedback management tools
• Basic to solid understanding of the professional audio industry, including market dynamics, customer needs, and product/application contexts
• Excellent written and oral communication skills.
• Travel availability

• Salesforce knowledge
• Professional audio market understanding
• Passion for the audio world.