Impiegato/A Customer Service E Amministrazione Part Time

We are the Italian branch of BTI Biotechnology Institute, a Spanish multinational company operating in the dental sector, focused on service quality and complete customer satisfaction. We are looking for an organized, proactive individual with strong interpersonal skills to join our small team as a Customer Service Representative.

Contract : Permanent – Part-time 9.00/13.00 – National Collective Agreement for Commerce (CCNL Commercio)

The selected candidate will act as the main point of contact for customers and the sales network, managing all activities related to customer support, order processing, post-sales assistance, and various administrative and operational tasks. Receive, enter, and invoice orders in the ERP system
Manage annual software licenses and equipment repairs
Providing customer support for sales and post-sales needs
Issue bank receipts, record incoming payments, monitor account balances
Verify payments via online banking, manage credit collection, and send payment reminders
Manage electronic invoicing and maintain customer/product records
Review, record and process supplier invoices
Manage general accounting and payroll Accounting
Manage Treasury & Cash Flow and take care of Tax Compliance
Act as a point of contact for the sales team, external consultants, tax advisors
High school diploma or equivalent

• 3–5 years of prior experience in similar roles (customer service, administration, back office)
• Excellent command of Microsoft Office (Word, Excel, PowerPoint) and Google applications
• Experience with ERP systems (preferably Business Central) and CRM tools (preferably Salesforce)
• Good knowledge of English and/or Spanish