Technology Operations - Analyst

Operations Analyst - Fixed-term 12-months

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#We are looking for an Operations Analyst to join our Due Diligence and AML team.

This is a 12 month fixed-term, full time position based in Milan.

The successful candidate will be responsible for reviewing and validating identity verification processes, ensuring that customer identification is accurate, complete, and fully compliant with internal policies and regulatory requirements.

This is a highly operational role that requires strong attention to detail and the ability to manage high volumes of activity while consistently maintaining the highest quality standards.

Review and verify the consistency between system data and identity verification documentation;

Collaborate with Risk and Compliance teams on escalations and complex cases.

High school diploma or university degree (preferred but not mandatory);

Ability to perform repetitive tasks while maintaining focus and quality;

Solid IT skills and confidence in using digital tools and platforms;}

High level of reliability, accountability, and discretion in handling sensitive data;

At least B2/C1 level English;

Italian mother tongue.

Previous experience in KYC, AML, fraud prevention, or customer operations roles;

Knowledge of digital identity verification processes.

A quick chat with one of our Talent Acquisition team member;

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

Please note that only candidates with a legal working status in Italy will be considered as we do not provide any sponsorship.

We have a hybrid work model where we ask colleagues to come to the office 3 days a week.

#