Regional Manager, Quality Assurance

Job ID: 10403143 | Amazon.com Services LLC

We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast‑moving inventory.

Own the implementation of network and FC safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); Own ICQA count, productivity, and audit execution goals (% to RO, records cleaned, direct count, ICQA unproductive time, cycle count accuracy, SBC UPH, CC UPH, Amnesty find rate, WAVE compliance) in accordance with network count strategies, ensuring compliance and consistency with Sarbanes‑Oxley (SOX) controllership.

Conduct shift planning, adherence to FCLM27 roster management and daily execution to the ICQA spend plan.

including ADAPT feedback, Connections, Thrive for your shift.

Deep dive, identify and create actions for inbound and outbound defect injection opportunities to the operations management team and measure quality, inventory integrity, and accuracy to meet FC level quality goals (IRDR, GUV, NUV, Dwelling Inventory, Gross Adjustments, FC concessions, Concessions Missorts, Net Damages).

Support and implement actions for directed Regional, and Network‑wide quality strategies.

Review and analyze customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents.

Adhere to the roles and responsibilities as per the Quality RACI.

Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact inventory integrity.

ensure process discipline is adhered to across all shifts and departments.

Support deep dive, root cause, action‑plan creation and alignment, and then own the mechanism to support/hold other departments accountable to delivering on the plan.

Liaise with Inbound and Outbound Area Managers and Operations Managers to support the communication of all policies related to process compliance, drive continuous improvement through removing obstacles.

Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers.

Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Strong communication in English, verbally and written.

Bachelor’s Degree from an accredited university or equivalent experience in operations management.

Fluent user of the entire MS Office suite, especially Excel.

Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence.

Strong analytical abilities, including proficient mathematical and data analysis skills.

Able to swiftly pick up new software systems, data analysis tools, and program management tools.

Knowledge of and experience with Lean and Six Sigma methodologies and techniques.

Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.