Service Planning Team Leader

About This Opportunity Ericsson is looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence. The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development & Maintenance, and IT Managed Services. This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of the BOS Delivery Excellence Leadership team.

Lead BOS service excellence, managing a team of senior services professionals.

Accountable for services engagement and pre-sales including target topline and profitability.

Align with Solution Area on Services GTM and drive services offering build-up, presales and delivery engagements for the EMEA region.

Secure service delivery readiness through competence planning in line with business and portfolio evolution.

Act as Senior People Manager of the unit and a senior Leader across matrixed organizations including solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.

Adopt, position and expand integrated service delivery offerings with focus on customer value realization, delivery efficiency, and adapting to different commercial models.

Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.

Responsible for team sizing and cost center management to deliver targets and utilization/billability goals.

Drive a Knowledge Sharing and Asset building culture across the community.

12+ years of experience in the telecom industry with leadership in professional services including system integration, application development & maintenance, and IT managed services.

• Deep understanding of the BOS portfolio including products and services.
• A graduate degree such as an MBA is a plus.
• Strong People Manager track record leading Senior Team members and Leaders.
• Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TM Forum (eTOM, SID, TAM).
• API management & microservice architecture.
• Cloud-Native & Platform transformation.
• Data analytics, AI/ML applications in service operations.
• In-depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
• Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe.
• Recommended certifications (external): ITIL, Lean Six Sigma, PMP.
• Proven track record to deliver results within a time-sensitive and high-pressure environment.
• Solid ability to communicate effectively at executive levels.
• In-depth knowledge of running Organizational and Solution Level Governance.
• Fluent in English; additional languages are a plus.

Note: There are a total of 4 Head of Integration Services Hub vacancies with the same responsibility and skills requirements.

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to “Life at Ericsson MEA”, visit short video? You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.