Field Services Representative (Remote)

Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. This is a remote role, and the selected candidates will primarily support the Lazio region, including Roma Nord and Castelli Romani.

In this position, you will contribute to the technical maintenance of ATMs as your main focus, with additional support for retail environments. This opportunity is ideal for individuals looking to grow into a Technician role, supported by comprehensive on‑the‑job training.

You'll gain access to internal and external training programs, digital learning platforms, and ongoing support from experienced professionals. Real‑world challenges will help you put theory into practice and strengthen both your technical (hard) and interpersonal (soft) skills.

Perform installation, troubleshooting, and technical maintenance of hardware and software products—primarily on customer premises.

Carry out scheduled inspections, cleaning, and other service tasks, including minor product repairs within your assigned territory.

Assess equipment to ensure proper operation, resolving issues directly or escalating them following established procedures.

Manage service scheduling, complete all required documentation, and collaborate with customers to ensure high satisfaction and clear understanding of product functionality.

Gain familiarity with Field Service Technician practices and procedures.

Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.

Performs hardware repairs on a component level.

Configures and installs applicable software.

Preventive Maintenance: IMAC/R: Installs, moves, adds, changes and removes hardware and software products.

Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.

Participates in regular hardware and software trainings (on the job, classroom and web based).

Assists with special projects as assigned.

Education or equivalent work experience required.

Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.

Fluent Italian required; English is a valuable asset.

Driver's license and driving record that satisfies DN's fleet requirements.

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.