Field Services Representative (Remote)

Field Service Technician – Milan or Florence area or Remote – Italy
Under the direction of the Customer Service Manager, the Field Service Technician will be responsible for the installation, training, preventative and corrective maintenance on bag making and related machines in industrial environments, and for contributing to the ongoing development of the products and support team.
Options of remote work will also be considered.
Meet our customer demands and support our products worldwide by traveling particularly in Europe, North and South America and Middle East.
Stay poised and controlled under potentially stressful situations.
Provide technical support to all members of the Field Service team.
Perform customer services, including troubleshooting, repair and field installations of standard and customer products.
Having a strong working knowledge of customer processes to address application issues at any time during the lifecycle of the equipment you service.
Design, develop and present introductory level technical training programs.
Provide on-site training to customers.
Provide technical support to customers via telephone, text, or email.
Provide support to Engineering, Manufacturing and Sales as required.
Promote and sell service contracts, preventative maintenance, remote support, spare parts, upgrades, retrofits, and the like, that ensure the optimum solution for our customers.
Requires minimum of a technical diploma in a related field and a strong technical background. At least five years of relatable electrical and mechanical experience is required.
Language Skills
Fluency in English is required. Demonstrated ability to troubleshoot industrial machines.
Electrical wiring and troubleshooting.
Ability to explain to customers the technical operation, and operating principles of equipment.
Good computer skills including familiarity with Microsoft Office suite and any software required to support our products.