ASSISTANT STORE MANAGER_RETAIL

Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig & Voltaire is the embodiment of a new luxury.

A chic and relaxed luxury.

To see the current collection: of the role:

The role of Assistant Manager is an essential part of the store function.

Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store, and leading the store & team performance towards success.

The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.

As an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.

You will support the store manager in building a store environment that nurtures creativity and employees development.

Be a brand ambassador and embrace the brand Selling Ceremony

Drive sales: you coach your team in delivering exceptional and personalised customer experience

Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs

You are constantly present on the shop floor and fully available to look after customers needs

Be able to build customer loyalty, understand customer relationship management

Be knowledgeable of the collection and the brand iconic pieces

Be a brand ambassador and embrace the brand Selling Ceremony

Support the development of the team and store KPIs

Be proactive in developing your team skills and brand/product knowledge

Operations :

Drive sales: Manage the opening and closing procedures for your store and ensure luxurious store environment and standards

Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies

Have an awareness of the loss prevention procedures in store and communicate these to the team

Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)

Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager

Answer calls promptly and efficiently, with a pleasant and welcoming manner

Commercial & Merchandising :

Be commercial in everything you do !

Manage the VM guidelines implementation and train your team on all VM aspects & standards

Ensure the shop floor and the windows standards are impeccably maintained

Human resources :

Support the recruitment for the store with the manager

Train and develop the team with a development plan that emphasizes their skills

Follow the training progress of the new employees

Identify the team members with growth potential and set up plans to develop their skills

Understands how to deliver and coach luxurious customer experience

Show passion about the luxury retail and interest in fashion and retail market trends

Required qualities :

Sense of the responsibilities and of the priorities of the store

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.