Technical Support Specialist (Remote)

At Bending Spoons, we’re striving to build one of the all-time great companies. We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. Support Spooners with day‑to‑day IT needs, resolving helpdesk requests related to hardware, software, and SaaS tools and escalating issues when needed.
Lead the integration of IT stacks from newly acquired companies into a single, centralized ecosystem, ensuring compatibility, continuity, and high standards across the board.
Keep the office IT infrastructure—including networking, conferencing, and access control systems—running smoothly and securely.
Manage hardware and software onboarding and offboarding for Spooners, making sure devices, accounts, and access are correctly set up and documented.
Provide hands‑on technical support for live events, handling testing, setup, and real‑time troubleshooting to ensure everything runs flawlessly.
You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You're always happy to get your hands dirty to help your team. Proficiency in English. You read, write, and speak proficiently in English.
And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
Typically, we offer individuals at the start of their career an annual salary of £47,660 in London and €46,027 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. If you're offered a permanent contract, you'll also be able receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut.
Flexible hours, remote working, unlimited backing for learning and training, top‑of‑the‑market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self‑reject. If you pass our screening, you’ll be asked to complete one or more tests. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.
To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long‑term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from one of our offices, or remotely from approved countries—depending on what we agree at the offer stage.