Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

The Job’s Mission:

As a Workshop Technician you will primarily be responsible for the correct test and repair of Stryker equipment, as well as movement of stock between repair status areas, handling of incoming calls into the department, restocking of consumables and liaising with the Customer service team.

You will also utilize a wide array of knowledge, technical skills and problem-solving abilities to facilitate the fast turnaround of both the quality checking of loan equipment and the repair of items that have failed in the customer environment.

T his is a great opportunity to gain insights at one of the world's largest medical technology organizations. This position is based in our Formello office .

Find out more about our Orthopaedic Instruments and Endoscopy products via the links:

Endoscopy: Endoscopy | Stryker

Orthopaedic Instruments: Orthopaedic Instruments | Stryker

What you will do

Manage daily workload within the workshop to meet demand plans and customer needs with minimal supervision
Ensure that all repairs are evaluated and completed in a timely manner
Work with the Customer services Department to schedule the quality checking of all capital equipment
Responding to customer and internal queries in a timely, efficient and professional manner
Provide reporting and documentation on all aspects of work within the workshop
Assist with ERP Data entry, quoting and repair of customer equipment
Maintain technical competency through regular and frequent attendance at appropriate courses of further vocational study and continuing professional development
Ensure that Health & Safety standards and requirements are met at all times by the Supplier, its employees, servants and agents

What you need

Fluent in Local Language as well as minimum level of English
Educational requirements per country specific regulations
Educated to degree level is preferable with experience in at least one of the following:
- Biomedical, Electrical or Mechanical Engineering
- Service and maintenance of medical equipment
Previous experience of maintenance and repair of medical equipment
Full Driver’s license
Experience in a technical / engineering role, ideally in the hospital / medical environment

What We Offer

We grow talent: we give you the opportunity to develop your career based on your strengths at the direction that you aspire.
Recognition of your performance: at our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
Competitive salary: with us, you will receive a competitive salary commensurate with your job. Our comprehensive package also includes an attractive pension plan
Flat hierarchies and responsibility: through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
Team spirit & engagement: we create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.

Learn more about Stryker:

About Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.