Customer Success Enablement (Milan)

ppbAt /bbLexroom /bb we set the bar for legal AI - clear, fast, and built for trust. /bbr/In just a few years, what began as an idea has become a reliable platform adopted by bthousands of legal professionals across Europe /b.br/Our mission is clear: bmake the law faster, clearer, and more reliable /b, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.br/We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.br/Today, Lexroom is a btrusted partner /b, shaping the future of legal AI with discipline and purpose. /ph3bWhy /bbLexroom /bb? /b /h3ullipbShape the Standard: /b Be part of the team setting the benchmark for legal AI in Europe. /p /lilipbWork with the Best: /b Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. /p /lilipbDeliver Meaningful Results: /b Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently. /p /li /ulpAt bLexroom /b, we leave buzzwords behind. Here, you’ll build something that lasts: ba trusted platform, a strong reputation, a new standard for the legal world. /bbr/ /ph3bYour Key Responsibilities /b /h3pOwnership of the Lexroom CS Academy: across our teams (SMB, Mid Market, Enterprise) and geographies design and run recurring training programs (onboarding, ramp-up, advanced training), defining goals, content, schedule, and success metrics. /ph3bWhat You'll Do /b /h3ullipbNew hire onboarding: /b Own the full onboarding experience from the first week onboarding to the first 2 months ramp-up for all new CS hires, coordinating agendas, materials, internal speakers, and practical exercises for all our markets. /p /lilipbHands-on training: /b Personally deliver training modules (clients onboarding, sales/expansion methodology, discovery, demos, objection handling, negotiation, pipeline management) with role-plays, call coaching, and structured feedback. /p /lilipbCustomers Education /b: Creates content that the client uses to learn independently (not team-based training) in cooperation with the Legal Engineering team. /p /lilipbTraining content upkeep: /b Keep playbooks, scripts, templates, and Academy materials up to date with product, market, and team performance; turn internal success stories (calls, emails, sequences, complex deals) into reusable training assets. /p /lilipbExecution with managers: /b Partner closely with CS Managers and CSMs/AMs to ensure training is applied in real scenarios, calls, and negotiations. /p /lilipbGlobal collaboration: /b Align the Academy with global initiatives and export Italian best practices to new international markets. /p /li /ulh3bWhat We're Looking For /b /h3ullipb2+ years of experience /b in CS Enablement, Sales Enablement, or Commercial Coaching within a fast-paced B2B (ideally in SaaS, tech, or consulting environment). /p /lilipbStrong PMO mindset /b: able to turn needs into structured plans, align stakeholders, manage timelines, deliver results, and measure impact. /p /lilipComfortable both bpresenting publicly /b (training, workshops, role-plays) and bworking in detail /b on processes, content, and metrics. /p /lilipExcellent bcommunication /b, problem-solving, and collaboration skills in cross-functional teams. /p /lilipbHighly hands-on and execution-driven /b: you don’t just design programs - you join calls, analyze numbers, and iterate fast. /p /lilipbLanguages: /b Full professional fluency in both bItalian /b and bEnglish /b (written and spoken). /p /li /ulh3bWhat Sets Us Apart /b /h3pbAn Exceptional Team /bbr/At bLexroom /b, you’ll work alongside top talent in tech and legal AI.br/Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.br/You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.br/bGrowth that Matters /bbr/We hire exceptional people to make a difference - and we give them space to lead.br/Your work will shape the future of legal technology and set new standards for the field.br/Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high‑stakes projects. /ph3br/Rewarding Your Contribution /h3ullipbCompetitive Compensation: /b €45,000 – €65,000 gross annual base salary + stock options (ESOP) package. /p /li /ulh3bBenefits That Matter /b /h3ullipbHybrid Work: /b Split your time between working from home and collaborating in our bMilan HQ /b at least three days a week, with flexibility. /p /lilipbHealth Insurance: /b Comprehensive coverage to ensure peace of mind. /p /lilipbMeal Vouchers: /b Daily support to make your lunch breaks easier. /p /lilipbPerformance Bonuses: /b Rewards tied directly to measurable results. /p /lilipbTeam Retreats Off-sites: /b Dedicated time to connect, collaborate, and spark bold ideas.br/ /p /li /ulpbAt /bbLexroom /bb, ambition meets discipline and purpose. /bbr/We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you. /p /p #J-18808-Ljbffr