Italian Tech Support and Customer Care Specialist - Athens, Greece

ppIf you appreciate flawless design, innovation, and devices that have completely changed how the world communicates, this is the job for you. We are looking for young-at-heart, tech-friendly Italian speakers to relocate to Athens, Greece. You will join a premium customer care project, assisting users of a world-renowned luxury tech brand. Bring your passion for communication, and we will give you a sun-soaked international career. /p h3Responsibilities /h3 ul liScripted Sales Support: Walk customers through their options when they are trying to decide which device to buy, using structured processes to successfully seal the transaction. /li liAfter-Sales Service: Act as the premier point of contact for order tracking, package delivery concerns, and cancellation or return requests. /li liThe 30-Day Evolution: You will be cross-skilled to handle both sales and service flows after completing 30 days in your initial assignment, ensuring you become an expert across the entire e-commerce lifecycle. /li /ul h3Requirements /h3 ul liLanguage Skills: Strong C1/Native Italian communication skills paired with a solid B2 level of English. /li liOperational Skills: Relatably advanced PC knowledge, comfort with standard office software, and a steady typing speed of at least 25 words per minute (80% accuracy minimum). /li liSystem Knowledge: A natural interest in or familiarity with MacOS and iOS environments is highly valued. No previous customer care experience is preferred or required. /li /ul h3Performance Metrics /h3 ul liTMS: Elevating customer satisfaction through premium service. /li liBCR: Maintaining a high rate of booked calls and completed sales. /li liFCR: Resolving inbound inquiries effectively without requiring a follow-up call. /li /ul h3Benefits /h3 ul liHealth and Well-being: Complete peace of mind with private health insurance from day one, 24/7 access to psychological counseling support, and regular team wellness initiatives /li liCareer Growth: A thoroughly comprehensive and fully paid onboarding training period to sharpen your tech skills, backed by excellent future opportunities to progress into Senior Specialist or Management roles. /li liMove to Greece: Full relocation support provided to set up your new life in beautiful Athens. /li liWeekly Continuous Training: Benefit from weekly SGT, VDC, and refresher training sessions to consistently upgrade your skill set. /li liA Gentle Start: Enjoy a 1-week nesting phase featuring internal assessment and a reduced 50% call-handling capacity to build your confidence early on. /li /ul /p #J-18808-Ljbffr