Account Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Account Manager based in Italy. We are looking for a customer-focused Account Manager to strengthen and grow relationships with an established portfolio of customers within the AI infrastructure and cloud technology space. This role combines customer success and commercial account management, with a strong emphasis on retention, renewals, and revenue expansion rather than new business acquisition. You will act as a trusted partner to customers, helping them maximize the value of a platform used by developers and AI teams to build, train, deploy, and scale applications. Working closely with technical and business stakeholders, you will identify growth opportunities, monitor account health, and turn usage insights into actionable account strategies. As part of a small, remote-first team, you will have meaningful ownership of your portfolio and a direct impact on customer satisfaction and recurring revenue growth. Accountabilities - Serve as the primary point of contact for a portfolio of existing customers, developing strong relationships with technical and business stakeholders. - Monitor account health indicators, including platform usage, billing, feature adoption, customer satisfaction, and potential churn risks, taking proactive action when needed. - Drive customer renewals, upsells, and cross-sells by identifying opportunities such as increased GPU capacity, additional feature modules, and premium support plans. - Conduct regular business reviews, including quarterly and monthly reviews, to communicate return on investment, product roadmap updates, usage insights, and new offerings. - Collaborate with product, engineering, and support teams to resolve customer issues, remove blockers, and advocate for product improvements. - Develop account plans, forecasts, and tailored growth strategies to support retention and expansion across the customer portfolio. - Track and report key performance indicators, including churn, renewal rates, net revenue retention, expansion revenue, and customer satisfaction. - Manage contract renewals, commercial negotiations, and customer escalations.

- Maintain accurate and up-to-date CRM records, including account notes, pipeline activity, and revenue forecasts. - Support onboarding activities and customer transitions when required. - Occasionally travel to meet strategic customers or represent the business at relevant industry events. Requirements: - 2–5 years of experience in account management, customer success, or post-sales roles, ideally within SaaS, cloud computing, or technology infrastructure. - Strong technical understanding and the confidence to engage effectively with both developers and senior business stakeholders. - Proven ability to build and maintain customer relationships while managing multiple stakeholders and competing priorities. - Understanding of key commercial and customer success metrics, including churn, usage, annual and monthly recurring revenue (ARR/MRR), and net revenue retention. - Strong analytical skills, with the ability to interpret usage data, identify trends, assess account health, and make data-driven recommendations. - Excellent written and verbal communication, presentation, and negotiation skills. - Proficiency with CRM systems, analytics tools, and team collaboration platforms such as Slack. - A proactive, self-directed approach, with the ability to take end-to-end ownership of customer accounts and deliver measurable outcomes. - Familiarity with cloud platforms, GPU infrastructure, AI/ML technologies, or developer tools is considered an advantage. - Successful completion of a background check. - Must be eligible to work in the relevant location; visa sponsorship is not available for this role.