Customer Excellence Contract & Data Analytics Specialist
32.000 €Lavoro temporaneo
Edenred Finland Oy.
- # Customer Excellence Contract & Data Analytics SpecialistHaeremote type: Hybrid/Partially Remotelocations: Italy - Milanotime type: Kokopäiväinenposted on: Julkaistu tänääntime left to apply: Loppupäivämäärä: 31. lokakuuta 2026 (Hakuaikaa jäljellä yli 30 päivää)job requisition id: JR020597Ota askel eteenpäin ja anna Edenredin yllättää sinut.Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä.**Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia.**Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä.Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.**YOU WILL VIBE WITH US**La risorsa ricercata è un\* Customer Excellence Contract & Data Analytics Specialist, che verrà inserita all’interno della Direzione Customer Excellence. La risorsa avrà la responsabilità di presidiare la gestione contrattuale e il coordinamento dei partner esterni nei servizi di customer care e supply chain, oltre che ad analizzare e migliorare i processi operativi. La risorsa dovrà inoltre supportare i processi di governance dei dati e di gestione dei database, interfacciandosi con gli stakeholder interni ed esterni al fine di assicurare la massima qualità dei dati e della rendicontazione degli stessi.Principali attività:* Curare l’intero ciclo di vita contrattuale con i fornitori di servizi di customer care e supply chain, comprendente la stesura, la modifica e la manutenzione dei contratti in conformità con le policy aziendali e gli obiettivi operativi;* Gestire la pianificazione economica e il controllo dei costi dei fornitori, attraverso attività di budgeting, forecasting e gestione della fatturazione, in linea con gli obiettivi finanziari aziendali;* Predisporre documentazioni e report settimanali/mensili da condividere con il top management, fornendo analisi dei progressi e delle tendenze dei principali indicatori di performance;* Supportare i manager e i team leader nel monitoraggio delle performance operative, nell'elaborazione dei set di dati e nell’individuare eventuali criticità;* Contribuire all'ottimizzazione degli strumenti di reporting esistenti e all'implementazione di nuovi report;* Analizzare i bisogni degli stakeholder attraverso la raccolta di feedback;* Contribuire al monitoraggio degli indicatori di performance dei fornitori esterni;* Supportare l’ottimizzazione dei processi operativi.**WE WILL VIBE WITH YOU*****Passione per il cliente, rispetto, immaginazione, semplicità e spirito imprenditoriale*** sono i valori che ricerchiamo nelle nostre persone. Se ti riconosci ed hai voglia di metterti in gioco in un ambiente stimolante e multinazionale inviaci la tua candidatura e diventa anche tu un\* ***Edenreder***!* Almeno 5 anni di esperienza in ruolo analogo o affine in contesti di customer operations;* Laurea in discipline economiche o informatiche costituirà un ulteriore plus;* Conoscenza approfondita di KPI di customer care;* Conoscenza avanzata di MS excel, Powerpoint e Word;* Conoscenza di Salesforce, SQL, MS power BI e IBM Cognos Analytics costituirà un plus;* Buona conoscenza della lingua inglese.**OTHER DETAILS*** Contratto: Tempo indeterminato* CCNL Commercio* RAL a partire da 32.000€, definita sulla base di criteri oggettivi e trasparenti, tra cui, esperienza professionale maturata, competenze tecniche specialistiche, livello di autonomia e responsabilità richiesto, coerenza con il sistema retributivo e di classificazione aziendale* Bonus in linea con il piano incentivante aziendale* Smart-working (10 gg/mese),* Ticket Restaurant* Piano Welfare* Assicurazione sanitaria integrativa e assicurazione vita professionale/extraprofessionale**EQUAL OPPORTUNITIES AND HIRING PROCESS*** Edenred Mobility promuove un ambiente di lavoro inclusivo e fondato sul principio delle pari opportunità, garantendo processi di selezione e sviluppo professionale improntati a criteri di equità, trasparenza e valorizzazione del merito.* Le candidature sono valutate indipendentemente da genere, età, origine etnica o sociale, nazionalità, orientamento affettivo e sessuale, convinzioni personali o religiose, disabilità o qualsiasi altra caratteristica tutelata dalla normativa vigente.Hae nyt! - Vibe with Us!
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