Operations Manager | Payroll Solutions

Overview

As Operations Manager, you will own automation and AI-driven improvements across Deel's global payroll processes. You'll build, test, and iterate AI-powered workflows (Akai) while leading end-to-end projects across multiple workstreams. You'll partner with engineering, product, and ops teams to fix gaps, surface leadership-ready insights, and drive efficiency at scale. This hands-on role rewards proactive problem solving and cross-functional collaboration to advance our global operations. A strong hook is the opportunity to shape AI-enabled payroll at a world-spanning platform.

Retribuzione / Benefits

• Stock grant opportunities
• Optional flexible office membership
• Country-based perks and benefits
• Inclusive and equal-opportunity culture
• Competitive pay aligned with local markets

Responsabilità

• Manage day-to-day operational workflows and identify efficiency gains
• Support automation initiatives to reduce manual tasks and improve accuracy and speed
• Partner with cross-functional teams to streamline tools and processes for internal teams and customers
• Ensure adherence to operational controls, compliance requirements, and risk management
• Contribute to fraud prevention and regulatory alignment through strong operational standards
• Monitor performance metrics and escalate risks or gaps to leadership
• Drive customer-focused process improvements to shorten turnaround times and improve resolution
• Expand self-service options to reduce manual support
• Implement feedback loops to inform continuous improvement
• Coordinate operational readiness for new product or market launches with stakeholders
• Assist go-to-market efforts by removing bottlenecks for smooth adoption
• Track and report operational outcomes with insights for leadership
• Execute operational projects and strategic initiatives with senior leaders

Requisiti fondamentali

• 5+ years of experience in operations in a fast-paced environment
• Comfort with building and troubleshooting AI workflows, not just using AI
• Engineering background or equivalent technical exposure preferred
• Experience managing and mentoring small to mid-sized teams
• Strong problem-solving and detail-oriented, solutions-minded
• KPI-driven with track record of improving metrics
• Exposure to process automation and operational tooling
• Background in FinTech, consulting, banking, or fast-paced startups preferred
• Strong analytical skills and ability to turn data into actionable insights (SQL familiarity a plus)
• Collaborative team player with energy and bias for action
• collaborative teamwork
• high energy and proactive mindset
• strong problem-solving orientation
• AI tools and workflow troubleshooting (e.g., Akai)
• SQL familiarity
• process automation