Sales Account Manager

ph3Client Background /h3pOur client is a global provider of specialty ingredients, consumables, and research and manufacturing services for biotechnology, pharmaceutical, home and personal care, and other consumer-oriented and industrial markets. /ph3Job Summary /h3pThe Sales Account Manager is responsible for delivering sales growth at BioTech/Pharma and Personal Care customers by building strong, sustainable customer relationships, negotiating contracts, and managing account performance through forecasting and reporting. Success in this role requires strong interpersonal and customer service skills, solid business acumen, and the ability to manage multiple priorities while solving problems effectively. /ph3Job Responsibilities /h3ulliManages a portfolio of accounts in the BioTech/Pharma and Personal Care segment to achieve long-term success. /liliServe as the main point of contact in all matters related to client concerns and needs, internally and externally. /liliImplement growth strategy and business development activities at assigned BioTech/Pharma accounts in Europe. /liliDeliver Business Plan for the assigned responsibility /liliGenerates new business using existing and potential customer networks. /liliManage portfolio of sales and related technical service projects for maximum commercial impact /liliPlan, forecast, report on sales and business performance according to company requirement; participates in regional sales operations planning. /liliMaintain administration and relevant reporting and planning systems /liliBe a champion to drive "sales excellence" and the use of its tools /liliIntegrate the sales channels with the marketing, technical sales, regulatory and supply chain functions of the business, as well as with customer service. /liliBuild and strengthen client relationships to achieve long-term partnerships /liliMaintain accurate client records, keeping track of any contract updates and renewals /liliAcquires a thorough understanding of key customer needs and requirements. /liliResolves any issues faced by customers and deals with complaints to maintain trust. /liliResolves conflicts and provides solutions to customers in a timely manner. /liliMonitors sales metrics (e.g. quarterly sales results and annual forecasts). /liliSuggests actions to improve sales performance and identify opportunities for growth. /liliInitiates sales process by scheduling appointments; making initial presentation; understanding account requirements. /liliUpdates job knowledge by participating in educational opportunities. /liliSupports established Distributors through timely feedback and scheduled work days /li /ulh3Job Requirements /h3ulliBachelor’s degree in or relevant field, Master preferred /liliA minimum of 3 years work experience as a sales account manager, sales account executive, or related role preferred, ideally in the BioTech/Pharma/Personal Care segment /liliAbility to deliver excellent customer experience /liliKnowledge of CRM software and MS Office (MS Excel in particular) /liliUnderstanding of sales performance metrics /liliExcellent communication and negotiation skills /liliAn ability to deliver projects and answer inquiries on time /liliBusiness acumen with a problem-solving attitude /liliDemonstrated ability to work in an international/global business environment /liliAbility to travel up to 50% of the time (Hybrid working) /liliExcellent verbal and written communication skills required in English and preferable another European language. xysqume /liliAbility to deal with ambiguity /liliPossess the ability to effectively communicate value propositions and technical information to customers and internal audiences. /li /ulh3SE: /h3 /p #J-18808-Ljbffr