Software Analyst & Project Specialist

As Software Analyst and Project Specialist, you design application solutions aligned with user needs, ensuring functional capabilities, information flows, and supporting business processes. You will work with internal customers to elicit requirements, map AS-IS and TO-BE processes, and plan activities within time and cost constraints. You’ll monitor development progress, guide releases, and support UAT and transition activities to minimize business disruption. This role blends analysis, coordination, and hands-on involvement to deliver practical, scalable solutions.

• Elicit user needs and define requirements with feasibility assessment
• Support functional requirements and process mapping (AS-IS / TO-BE TO-BE)
• Plan activities and timelines to present solutions within time/cost standards
• Monitor development progress and contribute hands-on when needed
• Lead or participate in UAT to ensure alignment with requirements
• Coordinate release activities with ICT functions to minimize business disruption
• Assist in early release phases and coordinate debugging and fix development
• Document activities and prepare end-user training materials
• Act as product contact and coordinate resolution of critical issues
• Provide first-level support and suggest improvements
• Promote learning, digital adoption, and innovation within the role
• Encourage and develop use of digital technologies in processes and stakeholder relations
• Promote sustainable development practices across processes and organizational culture

• Collects internal customer needs and drives requirement definition and initial feasibility analysis
• Supports requirements definition, business analysis, and process mapping to represent AS-IS and TO-BE flows
• Defines activity plans and implementation timelines within time and cost standards
• Monitors development progress and contributes hands-on when external suppliers are involved
• Participates in testing activities (UAT) to ensure solution alignment with requirements
• Interfaces with ICT functions for release activities to minimize business disruption
• Provides early-release assistance and coordinates debugging/fix activities
• Keeps activity records and documents per shared standards
• Creates end-user training materials (user guides, tutorials)
• Acts as product contact and coordinates with ICT for issue resolution
• Delivers first-level support and identifies opportunities for improvements
• Promotes learning and digital adoption to improve efficiency and responsibilities
• Advocates and develops digital technologies in process management and stakeholder relations
• Supports sustainable development actions linking environmental care, processes, and community

• Analytical thinking
• Cross-functional collaboration
• Effective communication
• Proactivity and initiative
• Problem solving
• Adaptability