Executive Assistant

WE ARE HIRING AN EXECUTIVE ASSISTANT

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What You’ll Be Doing

As an Executive Assistant you will be responsible for providing full administrative support and contribute to the overall efficiency of the business.

Business & Culture

• Develop a deep understanding of TLC’s business, culture, and values.

Executive Support

• Provide daily administrative support to the CEO, MD and Board.
• Prepare documents, decks, and presentations for the CEO and the MD.
• Manage CEO’s and MD to-do list, follow-ups, and diary.
• Coordinate meetings, lunches, and room setups.
• Take minutes for executive and board meetings, track actions and deadlines.
• Represent the CEO and MD in internal meetings when needed; take notes and manage next steps.
• Assist in client/partner meetings with the MD; take notes and follow up.
• Format documents and presentations (e.g., HUGs, conferences).
• Arrange travel and visa requirements.

Project & Event Management

• Support special business projects and TLC Spaces initiatives.
• Organise client entertainment and gifts.
• Plan and manage events, including Frankie’s and Local Fun Club activities.
• Manage new entry processes and checklists

Client & CRM Management

• Build and maintain client relationships via calls and emails.
• Log all client interactions in the CRM system daily.
• Create and manage JET reports and maintain report library.
• Research and prepare for client/partner meetings and sales pitches.

People Support

• Support full employee lifecycle: recruitment, onboarding, performance, and offboarding.
• Ensure compliance (e.g., visas, right to work, policy reviews).
• Champion People & Culture programmes locally, organize, manage and support global initiatives.

Office & Operations

• Oversee office management: supplies, maintenance, and vendor liaison.
• Provide general EA support: expenses, contact updates, admin tasks.
• Assist with ad-hoc tasks and internal projects.
• Sole management and running of the reception transferring and welcoming visitors
• Responsible for the smooth operation of the office and business environment, which involves management of any premises issues that arise, developing policies and processes, ensuring that the office is kept tidy
• Arranging hospitality and booking rooms for meetings and staffing events
• Ensuring shared office equipment, including printers, faxes, telephone system are in working order
• Organization and management of all office and studio resources, including stationery, paper stocks and samples.
• Responsible for Health and Safety within the office
• Act as the global ambassador for Office Management across the Group, ensuring each market is of the same high standard that HQ has set
• Take ownership for other specifically allocated projects and activities

What We’re Looking For

• Able to maintain a high level of confidentiality as part of your role you will be privy to a vast variety of information
• Previous EA experience supporting a Senior Team/Board Level
• Advanced Microsoft Office skills including Word, Excel, and PowerPoint.
• Excellent organisational skills
• Able to work independently and effectively
• Excellent interpersonal and communication skills
• Flexible and able to multi-task. Can react well to changing priorities, reorganise work plans and remain focused on the tasks in hand
• Positive attitude and good teamwork skills
• Excellent accuracy and attention to detail while working to meet strict deadlines
• Professional at all times, trustworthy and confidential.
• Fluent in English

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!