Assistant Store Manager, Experience

Job Description

Position Overview :

The Assistant Store Manager, Experience is responsible for maintaining high-quality customer service while creating an outstanding experience that allows customers to conquer the outdoors. They will support the Store Manager in all store performance areas including sales, people management & engagement, customer experience, and operational excellence. They will ensure the store achieves its targets by driving the customer relationship management (CRM) process through clienteling and after-sale customer engagement.

What You’ll Do :

1. Achieve or exceed sales targets including both top and bottom line results.
2. Drive Net Promoter Score (NPS) and other metrics such as conversion, average dollar per transaction (ATD), and average unit retail (AUR).
3. Implement CRM initiatives to develop a clientele network, analyze results, capture rate, and encourage repeat purchases.
4. Increase location’s Units per Transaction (UPT) by introducing new, underperforming, and strategic categories.
5. Enhance customer experiences through hosting in-store events, coordinating shopping appointments, and introducing emerging categories.
6. Resolve customer issues by investigating opportunities, developing solutions, preparing reports, and mentoring staff.
7. Train teammates in product knowledge, brand history, and storytelling.
8. Empower teammates to build brand loyalty and drive employee engagement.
9. Mentor teammates to uphold brand standards of quality and authenticity while supporting collaboration.
10. Identify and develop future leaders and external talent for the retail business.

Let’s Talk About You :

• Minimum 3 years of retail management experience.
• Experience working with affluent and luxury brands in high-traffic locations.
• Experience with CRM tools and processes.
• Strong analytical skills with understanding of retail metrics.
• Excellent time management and organizational skills in a fast-paced environment.
• Strong business acumen and attention to detail.
• Alignment with the brand's values: innovative, authentic, passionate, relentless, entrepreneurial.
• Proficiency in Microsoft Office, especially Word and Excel.
• Bonus: proficiency in another language.

Additional Information

What’s in it For You?

• A company rooted in Canadian heritage.
• Comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through internal and external programs.
• Recognition through Goose Rewards & ICON Rewards.
• Participation in CG Gives, including donation matching and paid volunteer time.
• Access to health and wellness resources and support for mental and physical health.
• Inspiring leaders and colleagues committed to your growth.

We value inclusion and are dedicated to creating an equitable work environment where all employees can be their authentic selves. We believe diverse perspectives foster innovation and excellence. Canada Goose is an equal opportunity employer and provides accommodations in accordance with relevant laws. If you need interview accommodations, please contact us via email.