Operations Team Lead, Turin

Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today, we operate across Europe, helping people move around cities in a more sustainable way.

As part of our continued expansion in Italy, we are excited to be launching operations in Turin . We are now looking for a Fleet Specialist Team Lead to lead our warehouse and in-field operations in the city.

In this hands-on role, you will play a key part in building and developing our local operation, leading a team to ensure our vehicles are safe, available, and well maintained, while supporting a high-quality experience for Voi riders in Turin.

YOUR MISSION AT VOI

As the Team Lead, you will work under the Site Manager and report directly to them, providing support in accordance with market needs. You will manage a team of Fleet Specialists and be responsible for ensuring a high quality of service for our users and cities. Your responsibilities include overseeing the efficient execution of tasks related to maintaining, repairing, transporting, and repositioning vehicles, as well as swapping batteries. 
You will divide your time between managerial duties such as hiring, training, and conducting performance evaluations for your team and performing operational tasks, whether in the warehouse or in the field, based on the business needs of the site.

• Team Management: Conduct regular one-on-one meetings, performance reviews,
  coaching, and training of Fleet Specialists

•   Inventory Management: oversee spare parts and battery inventory to ensure
  availability and optimal usage

•   Health&Safety : Ensure team members adhere to safety regulations and compliance standards, complete onboarding paperwork, and monitor mandatory training compliance

•   Incident Management : Record, follow up, and investigate incidents, ensuring  adherence to workplace accident policies

•   Contractor Management : Supports when required the repairs and maintenance in
  the warehouse as needed

• 3PLCoordination: Daily contact with 3PL partners to ensure adherence to agreed
  procedures

• Van Management : Supports operational aspects of vans, including installation and
  removal of tracking devices, but not budget or planning

WHAT YOU NEED TO EMBARK
We are looking for a pragmatic and responsible team-player who can fulfil tasks, solve problems independently, and work as part of a team to find new solutions and reach set goals. In addition to being fluent in English, the right person needs:

• Mandatory requirement – Driving licence: You must hold a full Italian driving licence . Licence checks will be conducted during the recruitment process. As part of the role, you will be required to drive one of our company e-vans

• 2+ years of previous work experience

• Experience managing a team of people

• General understanding of digital work tools (MS Office, G Suite)

  JOB CONDITIONS

• NOTE: our Talent Acquisition is based in Spain; you will receive a phone call from a Spanish number (+34)

• Working days: 5 out of 7

• Working hours: Day Shift

• Working days: Weekly rotation (Would be expected to work some weekends when needed)

• Contract type: 12-month fixed-term contract

WHY VOI?
Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to:

• Join Europe's #1 micromobility company and one of the fastest-growing scaleups

• Have a direct impact on our continued success and the development of the micromobility industry in the Italian region

• Work with inspiring, motivated and fun colleagues towards a common goal

• Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

• At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process.
  All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.

  Are you ready to embark on the Voiage with us?