Service Campaign Manager (M/W/D)

As Service Campaign Manager, you will play a key role in developing and delivering our technical service campaigns throughout their entire lifecycle. Collaborating closely with cross-functional teams, you will ensure that each campaign is strategically planned, data-driven and executed flawlessly in the field. Your work will contribute directly to improving product performance, enhancing customer experience and strengthening our service operations. Combining operational coordination, analytical thinking and a hands‑on approach, you will ensure that every campaign runs smoothly and delivers measurable impact.Your Responsabilities
Plan and prepare technical service campaigns (e.G. retrofits, field modifications, updates) and execute them in close alignment with the Coordinator teamDefine and monitor campaign KPIs (e.G. completion rate, throughput, quality) to ensure successful executionIdentify, collect, and provide relevant data sets required for campaign planning and execution (e.G. installed base, affected units, open cases)Translate campaign scope into operational actions and support the coordination of field activitiesMonitor campaign progress and ensure timely and high-quality execution across all involved stakeholdersContinuously identify improvement opportunities in campaign setup, execution, and data quality
Your Qualifications & Skills
Experience in service operations, field service coordination, or technical campaign execution, ideally in automotive, e-mobility, or manufacturingExperience in planning and managing operational activities (e.G. service campaigns, retrofits, or technical rollouts)Technical affinity;
basic understanding of electrical or mechanical systems is a strong plusStrong skills in data handling and analysis (e.G. Excel / BI) to support campaign preparation and trackingStructured and solution-oriented working style with the ability to manage high-volume operational tasksStrong communication and coordination skills when working with internal teams, technicians, and service partnersFamiliarity with ERP, CRM, or service lifecycle management systems is an advantageProactive, detail-oriented, and execution-focused mindsetExcellent communication skills in English
OUR COMMITMENT
Innovative work environment in a young, dynamic teamHigh-tech projects in the future-proof sector of e-mobilityOpportunities for advancement in a growing companyA wide range of further training opportunitiesAttractive bonus system and performance-related pay
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