Senior Cashier - Boutique Milano

General Role

Senior Cashier responsible for ensuring and supporting all cashiering and accounting activities based on specific needs and providing the most memorable customer journey during the final boutique experience.

• Open and close the cash register and control the effective payments;
• Attend clients during their final steps of purchase and check cash transactions associated to the different payments and clients;
• Support customers providing all type of information, including aftersales product care suggestions;
• Perform all in-store sales transactions (records sales and payments). Set up the till and cash up, manage banking authorizations, and assist foreign customers with tax refund procedures;
• Contribute to all or part of the store’s daily back‑office operations to support selling teams;
• Help to implement and apply procedures, ensuring that data is entered into the system and that IT tools are updated;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services, taking part in morning briefing activities;
• Play an active role in customers’ events and animations whenever needed;

Main Responsibilities

• Open and close the cash register and control the effective payments;
• Attend clients during their final steps of purchase and check cash transactions associated to the different payments and clients;
• Support customers providing all type of information, including aftersales product care suggestions;
• Perform all in-store sales transactions (records sales and payments). Set up the till and cash up, manage banking authorizations, and assist foreign customers with tax refund procedures;
• Contribute to all or part of the store’s daily back‑office operations to support selling teams;
• Help to implement and apply procedures, ensuring that data is entered into the system and that IT tools are updated;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services, taking part in morning briefing activities;
• Play an active role in customers’ events and animations whenever needed;

Profile

• Bachelor’s degree preferably in accounting or an equivalent academic background;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: previous experience (3‑5 years) in similar positions, preferably in a luxury goods boutique;
• Proficient with Excel / PowerPoint / IT tools;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Key Requirements

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high‑pace environment;
• Determined to be part of a people‑centric retail project, with a vocation for human values, passion and a strong aesthetic sense.

EEO Statement

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.