Front Office Agent

ppThe Front Office Agent will be responsible for providing excellent and consistent service to guests before arrival, upon arrival, and during their stay, from check-in to check-out, in order to create memorable and personalized experiences for all guests. They must deliver the highest quality of service at all times and anticipate and exceed guest expectations. The role involves working in line with our company philosophy, operational standards, and procedures, contributing to creating a harmonious work atmosphere with a collaborative approach. He/She will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, arranging transportation and any related service towards guest’s needs /p h3Operationa /h3 ul liAt beginning of each shift, always control the daily agenda Logbook in order to check any last minute changes, and to double check that services are indeed confirmed with restaurant, transportation services ecc /li liMake sure that any fixed charges related to Transportation costs or any other payment services are correctly inserted in Opera on guest’s reservation /li liProvide normal FO Agent activities such as Check in, Check out, @ info email inbox control, scheduled with the usual Front Office shifts (AM-PM-NIGH) /li liRespond to general Front Office responsabilities /li liProvides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities /li liRuns appropriate errands for guests and picks up or delivers a variety of items /li liProvides a variety of business services such as shipping packages and assisting with printing needs /li liFulfills unusual requests such as arranging for adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items /li liDevelops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees /li liPerforms other related duties as assigned /li liRepresent the main point of contact for guest’s needs and request /li /ul h3Qualifications /h3 ul liPrevious experience of at least 6 months in the same role, preferably in luxury hotel establishments /li liCustomer orientation and good problem-solving skills /li liStrong interpersonal skills and effective communication /li liKindness, friendliness, and professionalism /li liFlexibility in working hours and availability to work shifts/weekends /li liExcellent knowledge of English, knowledge of a second foreign language will be a preferred requirement /li /ul h3What we offer /h3 ul liA dynamic an international environment /li liThe opportunity to establish a continuous working relationship and growth opportunities /li /ul pRAL expected to range approximately between €24,000 and €26,000, to be determined based on the candidate’s experience, skills, and level of seniority /p /p #J-18808-Ljbffr