Customer Support Specialist - Temporary

pReady to deliver an outstanding customer experience? At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do. We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. Discover Extraordinary* Every Day. /ph3The role designed for you /h3pIn your role as Customer Support Specialist, you will be part of our Customer Care team based in Milan and you will bring your contribution in achieving the company sales target, providing an excellent level of customer service to our current clients in the Italian market. /ph3Responsibilities /h3ulliYou will perform sales orders in our ERP system (SAP), from entry to dispatch. /liliYou will enter requests for offer for Special customized products in our ERP. /liliYou will manage sample requests in our ERP. /liliYou will organize shipments to customers, track orders to delivery, address post-sale shipping issues and strive for continuous improvement of OTD (On Time Delivery) metric. /liliYou will be the assigned point of reference for your group of Sales Agents, supporting them in managing customer requests. /liliYou will guarantee a high-level customer experience, understanding and supporting customer needs and requirements. /liliYou will perform reactive Cross-selling activity to the client when requested product is not available. /liliYou will Follow up with clients with missed payments, while processing orders. /liliYou will be in charge of updating client-specific price lists. /li /ulh3Based in /h3pItaly, Milan. /ph3The attitudes and skills we’re looking for /h3ulliYou have 1+ years of experience in Customer Service or Commercial Back Office roles, preferably in B2B sector. /liliYou are resilient and goal oriented, you have strong analytical and problem-solving skills. /liliYou are reliable, flexible and great with people. /liliYou have a strong customer orientation. /liliYou have good knowledge of Excel. /liliYou have good knowledge of SAP (nice to have). /liliYou are fluent in Italian and have a good knowledge of English. /li /ulh3What you can expect from our selection process /h3pInterviews with the Talent Acquisition team and with Customer Support Team Coordinator. /ph3Company Overview /h3pFrom the very beginning, our Group has been deeply immersed in the vibrant world of specialty papers, drawn to their exceptional performance and stunning visual appeal. Today, Fedrigoni has become synonymous with unparalleled excellence in premium papers and self-adhesive materials, serving the diverse fields of packaging, labels, graphics, art drawing, publishing, printing, RFID, brand protection. At our core, we embody the ethos of "Making Progress," where we wholeheartedly embrace the pursuit of daily improvement. By reimagining our practices and fostering collaboration throughout our ecosystem, we strive for genuine sustainability. This privilege is one we joyfully share with our esteemed customers: the opportunity to transform your visionary ideas into tangible reality. Together, we embark on an extraordinary journey where imagination knows no limits. Join us in shaping a world where innovation thrives and where you can Discover Extraordinary every day! /p #J-18808-Ljbffr