Shift Engineer

Shift Engineer

If you know art’otel, you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, and that’s what you’ll be deliver as our Shift Engineer.

Your approach to the job will be inspired by your authentic style and self - always ready with care and attention, an unusual twist, a recipe that only you could give. You’ll know exactly who needs what and when, you’ll remember their names and you’ll use your creativity to deliver a fantastic bar experience every time.

In your role as Shift Engineer , you’ll perform all duties connected to engineering management, equipment maintenance, system setup, and safety compliance in your area, ensuring that the highest quality, efficiency, and safety standards are met and maintained at all times. These objectives are designed to support your department’s goals and priorities. You’ll also take responsibility for your own development, embracing training opportunities that we offer, while learning from any challenges and mistakes along the way.

How you do it:

• You’ll complete tasks relevant to your engineering function, ensuring timely and efficient resolution of issues and maintenance tasks, liaising with relevant teams to ensure guest satisfaction.
• You’ll follow guidance and instructions given by the leadership team, supported by the company’s standard operating procedures related to emergency and evacuation procedures. Report any incidents, accidents, or maintenance faults that may jeopardize guest or colleague satisfaction, health, and wellbeing. Attend and complete all mandatory Health & Safety training.
• You’ll communicate effectively with both internal and external guests (including hotel colleagues) via written correspondence, phone, and face-to-face.
• You’ll display a passionate approach towards the improvement of new methods of service.
• Actively contribute to preparing, maintaining, and repairing all equipment to ensure high quality and minimize downtime to ensure operational costs remain within specified budgets.
• You’ll engage with colleagues and guests in relation to their stay; confidently handle special maintenance-related requests and consistently exhibit appropriate service behavior.
• You’ll demonstrate flexibility and adaptability when personalizing external and internal guests’ needs and the changing demand and priorities of the business.
• You’ll create a welcoming atmosphere and personalized service for each individual external and internal guest, having an eye for detail and responding appropriately to guest and leadership feedback.
• You’ll actively contribute to your immediate and wider hotel team, use all forms of communication appropriate for each situation, and display positive and open body language. Identify opportunities and improvements to ways of working while being solution-focused on operational needs of the hotel.
• You’ll provide leadership through leading by example, clearly communicating both operational and strategic information, ensuring team members are trained and developed, empowering your team, and providing an inspiring service culture.
• You’ll share best practices with regards to quality control, Health & Safety, efficiency, and profitability.
• You’ll ensure that all activities are in compliance with national laws and regulations, management decisions, and PPHE Hotel Group’s operating policies, processes, and procedures.

What you bring:

• You’re a great communicator and a collaborative team player.
• You have your relevant engineering qualifications and certifications.
• You have a working knowledge of the H&S regulations, HVAC systems, electrical systems, plumbing, and other critical hotel equipment.
• You’re great at building relationships with external suppliers.
• You’re a great role model for timekeeping, respect, and attitude.
• You’re brilliant at handling guest complaints and resolving them immediately.

There’s a lot more to this job than we’ve given you here – don’t worry, we’ll fill you in on everything before you begin. We might also add other similar responsibilities on a temporary or permanent basis, depending on the needs of art’otel.

Therefore, we offer a range of great benefits for you to enjoy:

• Competitive salary
• Recommend a friend scheme up to €750 Euros (gross)
• Ticket Meals
• Attractive Departmental Incentive Schemes, as per company policy 
• 50% F&B discount at our restaurants and bars (for your whole party)*
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 26 days of holidays
• 1 extra day off for your wellbeing (to be taken in the solar year)
• 1 working day per year of volunteering activities with our local partners
• Exciting job opportunities within PPHE Hotel Group across Europe
• Annual staff parties & outgoings
• Advanced onboarding programs and L&D opportunities
• Entitlement to benefits provided with our local partners.

* See T&C policy for further details and eligibility

The gross annual salary (RAL) for this position starts from €27000, aligned with CCNL Turismo, and may vary based on experience and qualifications.

Be bold. Be creative. Be original. A fun place to create and inspire.