Technical Service Specialist - Abruzzo e Marche

ppAbbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs. /p h3Primary objective of the position /h3 pTechnical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations. /p h3Major accountabilities /h3 ul liProvides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time) /li liSchedules and perform planned maintenance (PM) activities /li liAssists with instrument installations and deinstallations /li /ul pSuccess in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district. /p h3Educational background /h3 ul liBachelor degree or equivalent experience is required /li liDegree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer. /li /ul h3Requirements / Work Experience /h3 ul li2/3 Years experience in a similar position /li liSuccessful engagement with customers, specifically lab staff /li liTechnical expert for product line responsibility /li liStrong communication skills /li liAbility to identify and drive resolution of issues /li liStrong experience in use of analytical tools and software /li /ul /p #J-18808-Ljbffr