Welcomist Internship - Boutique Roma

ppHermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome. /p h3Details of the job /h3 h3GENERAL ROLE /h3 pThe Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized. /p h3MAIN RESPONSABILITIES /h3 pWelcome clients with a warm and hospitable greeting; /p pBuild strong relationships with clients in order to discover their needs and wishes; /p pTalk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in; /p pManage customer queues through a dedicated app on Hermès devices; /p pSupport the Sales Associates Team by helping schedule their appointments and customer visits; /p pManage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery. /p h3PROFILE /h3 pBachelor's degree preferably with a linguistic or fashion/luxury focus; /p pFluency in Italian and English. A third language will be considered an advantage; /p pProficient with Excel / IT tools; /p pWilling to work with expected full-time working hours; /p pProfessionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.br/ /p pExcellent interpersonal and communication skills, with a customer service orientation; /p pTeam player mentality to build meaningful relationships and ability to work autonomously; /p pAvailability, flexibility and dynamism to function in a high-pace environment; /p pDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. /p h3WHAT WE OFFER /h3 pContract Type: Internship /p pWorking Hours: Full-time /p pContract Duration: 6 months /p pIndicative Gross Monthly Salary: €1000 /p pIn Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès! /p pA creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. /p /p #J-18808-Ljbffr