Senior WFM Scheduler - Hybrid, Growth & Impact

Concentrix Italy is seeking a Senior Representative for WFM Scheduling to optimize staffing plans and ensure service levels are met consistently. This role requires expertise in workforce management in a dynamic customer service environment.

You will be responsible for creating and managing schedules based on forecasts while monitoring real-time performance to propose necessary adjustments. The ideal candidate will possess strong analytical and problem-solving skills, as well as proficiency in Excel and experience with WFM tools.

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