Head of People & Culture

About the Job

The Head of People & Culture is a strategic leader responsible for shaping and delivering the hotel’s people agenda to support exceptional guest experiences and operational excellence. This role oversees all aspects of talent management, engagement, and organisational development, fostering a culture aligned with the standards of a world-class luxury hospitality brand.

Responsibilities

• Set and deliver the People & Culture strategy, aligning workforce plans with Mandarin Oriental brand standards, business objectives, and guest experience priorities.
• Manage People & Culture budgets and financial planning, ensuring cost efficiency while supporting strategic priorities and colleague engagement.
• Champion a culture of excellence, embedding MO values and behaviours across all teams to uphold luxury hospitality standards.
• Lead talent acquisition and workforce planning, ensuring recruitment and retention align with MO policies and operational needs.
• Drive learning and development initiatives, creating programmes that support leadership growth and service excellence in line with MOHG guidelines.
• Manage performance and succession planning, implementing fair and transparent processes to build high-performing teams.
• Ensure compliance and governance, maintaining adherence to MOHG policies, local legislation, and best-practice employee relations.
• Oversee reward and recognition frameworks, ensuring competitive benchmarking and alignment with MO standards.
• Partner with senior leadership, providing expert guidance on organisational design, change management, and colleague engagement.
• Safeguard health, safety, and wellbeing, ensuring all practices meet MOHG and regulatory requirements.
• Leverage HR systems and analytics, using data insights to inform decisions and track key metrics.

Qualifications

• Proven track record in senior People & Culture leadership within luxury hospitality or high-end service environments.
• Strong background in strategic workforce planning, talent acquisition, and organisational development.
• Experience managing multi-cultural teams and navigating diverse labour markets.
• Demonstrated success in employee engagement, retention strategies, and culture transformation.
• Solid understanding of hospitality operations and how People & Culture impacts guest experience.
• Expertise in People & Culture governance, compliance, and employment law across relevant jurisdictions.
• Hands‑on experience with change management, including restructures and organisational effectiveness projects.
• Proven ability to lead learning & development programmes tailored to luxury service standards.
• Strong financial acumen for budgeting, labour cost control, and People analytics.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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