Store Director - Milan

Bulgari Italia is looking for a Store Director to manage its prestigious flagship store in Via Montenapoleone and its store located in Rinascente Milano .

Reporting to the Italy Retail Director, the selected candidate will be responsible for leading the store team to ensure a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Director embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.

Responsibilities

• Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and leading by example
• Lead the store to achieve and exceed sales objectives and meet store/business KPIs, ensuring most time is spent on the floor
• Drive team motivation and engagement, sharing the brand’s strategy and vision, encouraging innovation and collecting best practices; ensure smooth organization of front, back, and care services teams
• Coach and develop the teams by observing and providing constant feedback
• Partner with Sales Trainers to identify training needs and deploy action plans
• Develop clienteling strategies: recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs
• Ensure a seamless and consistent client experience in‑store and remotely, following the brand’s selling experience while enhancing Italian culture and hospitality
• Oversee all store operations, ensuring proper stock management and adherence to visual merchandising guidelines, while guaranteeing store maintenance, a safe environment, and optimal functionality
• Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business

Qualifications

• At least 5 years of relevant experience in a comparable luxury retail leadership role
• Demonstrated experience in coaching, motivating, and developing a high‑performing team
• Ability to leverage networks by cultivating key industry relationships and knowledge of local marketing and media partners
• Strategic thinking, sound decision making, and ability to implement proper business actions
• Proven ability to drive operational excellence within a luxury retail environment
• Strong financial management skills, including budget oversight and revenue generation
• Fluency in both Italian and English is essential
• Knowledge of Microsoft Office programs: Excel, Word, PowerPoint and ability to acquire some expertise in store operation applications (BeanStore, Sales Force, SAP)
• Personal attributes: Networking, Ownership, Influence, People Development, Team Management, Impact Driven, Growth Mindset, Brand Sensitivity, Proactivity

Senior‑Level Information

• Seniority level: Director
• Employment type: Full‑time
• Job function: Retail – Apparel and Fashion