Field Service Engineer

Field Service Engineer responsible for installing, maintaining, and repairing surgical equipment at customer sites across an assigned territory. The role involves technical support, troubleshooting, equipment repairs, and collaboration with clinical staff and sales teams to ensure compliance with service contracts and quality standards.

Responsibilities

• Install, maintain, and repair surgical equipment including electrosurgical systems and robotic platforms within assigned territory
• Diagnose equipment faults and perform necessary repairs following technical standards and procedures
• Provide technical support and training to clinical engineers and operating room staff at customer sites
• Promote and negotiate technical service contracts; prepare repair quotations and documentation
• Support sales team during technical discussions and operating room trials; identify service improvements

Requirements

• Engineering degree (biomedical, mechanical, or electronic preferred) or equivalent qualification
• Minimum 12 months' experience in after-sales technical assistance
• English language proficiency at Upper-Intermediate level (B2)
• Type B driving license
• Knowledge of IEC 60601 and IEC EN 62353 international standards
• Strong analytical and problem-solving skills