Product Owner and Digital Service Manager

Riferimento: JN-072026-7065455Pubblicato il: 2026-07-19Luogo: Bolzano, Italia, ITSalario: 60000 - 70000 /annoTipo di contratto: Tempo pienoAzienda: Michael PageConsulente: Loredana ProvasiStrategic role to drive roadmap and performance of digital platformsGlobal leader in high-technology vehicle solutionsAzienda The Company is a global leader in advanced mobility and high-technology vehicle solutions, known for combining engineering excellence with cutting-edge digital innovation. Offerta The candidate who will fill the role of Product Owner and Digital Service Manager will have the following responsibilities:Own the product strategy, roadmap and lifecycle of IDV's digital service portfolio, including Fleet Management Systems, Data Management Systems, Microsoft Dynamics CRM and multichannel customer service platforms.Translate customer and business requirements into product enhancements, system developments and service improvement initiatives.Prioritize and manage the product backlog, coordinating development activities with ICT teams and external technology partners.Drive the continuous evolution, integration and customization of digital platforms to support business and customer needs.Act as the key interface between Customer Service, ICT, Engineering, Operations and external suppliers.Ensure the effective delivery and operational performance of digital services, monitoring KPIs, SLAs and customer satisfaction levels.Lead incident, escalation and problem management activities, ensuring timely resolution of complex service issues.Oversee third-level support activities and coordinate the implementation of corrective and preventive actions.Lead the evolution and optimization of Microsoft Dynamics CRM and related customer engagement solutions.Collaborate with ICT teams on cloud-based solutions and platform architecture within the Microsoft Azure environment.Manage and develop a team of Digital Service Specialists, fostering a culture of accountability, collaboration and continuous improvement.Identify opportunities for innovation, automation and process optimization to enhance service quality, operational efficiency and user experience.Competenze ed esperienza A successful Product Owner and Digital Service Manager should have:Master's Degree in Engineering, Information Technology, Computer Science or related disciplines.Minimum 5 years of experience in Product Management, Product Ownership, Service Delivery Management or Digital Services roles.Proven experience managing customer-facing digital products and services within Automotive, Defence, Aerospace, Industrial Manufacturing or related sectors.Strong knowledge of Microsoft Dynamics CRM.Good understanding of Microsoft Azure cloud environments and digital platform architectures.Experience working with Agile methodologies and DevOps-based delivery models.Solid understanding of Service Management principles, SLA governance, incident management and support operations.Demonstrated ability to operate effectively at both strategic and operational levels.Experience leading cross-functional teams and coordinating multiple stakeholders.Strong customer orientation, problem-solving skills and commercial awareness.Excellent communication and stakeholder management capabilities.Fluent English (minimum C1 level).Completa l'offertaAnnual salary ranging from EUR60,000 to 70,000.Role to drive strategy, roadmap, and performance of customer-facing digital platforms in an international settingHybrid working model.Work Location BolzanoIf you are interested in this position, we encourage you to apply.Unless you are applying for positions reserved for protected categories under Law 68/99 (in which case we only ask you to confirm that you belong to these categories, without any further information on your health or disability), your CV must not contain any information relating to your health status or to your belonging to a protected category, as this is not relevant to the assessment of your application.