Assistant Concierge Turnante - Aman Venice

Location Overview

Join our team in Aman Venice. Set in Palazzo Papadopoli, one of the city’s eight monumental palazzos on the Grand Canal, Aman Venice embodies all that is sumptuous and sensuous about La Serenissima. Rococo works of art are offset by the contemporary restraint of Jean-Michel Gathy interiors, while private gardens – rare in this floating city – are overlooked by opulent dining venues and spacious suites. Just a short walk away from Piazza San Marco, Aman Venice offers the perfect place from which to explore this romantic city, and to discover the hidden gems of the city while floating away on a traditional gondola.

Position

The Assistant Concierge assists the Concierge in his daily and night operations, handling guest requests in a friendly and caring manner, and organizing and leading the concierge team to ensure adherence to hotel standards and procedures.

Main Duties and Responsibilities

• Perform nightly auditing procedures, ensuring accurate reconciliation of daily transactions.
• Welcome guests upon check‑in and bid farewell upon check‑out.
• When the concierge is absent, answer all incoming emails from guests, potential guests, and external visitors.
• Handle messages, mails, and parcels addressed to guests and assist guests with luggage upon arrival and departure.
• When the concierge is absent, assist guests in their external activities (e.g., taxi reservations, gondola tours, boat rides, restaurant reservations, tickets for theatres, concerts, museums, exhibitions, etc.).
• Collect guests’ purchases in shops and buy tickets or any item requested for them.
• Assist guests while embarking or disembarking at the hotel pier; ensure that the peer is always clean and in good order.
• When the concierge is absent, organize and manage taxis and transfers in & out for guests.
• Answer all incoming calls in a friendly and caring manner, providing/receiving information and taking appropriate actions.
• Report to duty punctually wearing the correct uniform, clean and well‑pressed, and nametag, according to the grooming standards of the hotel.

Qualifications

• Experience in a similar position in 5* properties/international hotels.
• Fluent in Italian and English, both spoken and written. Any additional language is beneficial.
• Excellent communication and guest interaction skills and proactive approach.
• Working knowledge of Opera Cloud is beneficial.

Benefits

• Uniform and laundry services.
• Tickets Restaurant.
• Welfare Plan in line with your contract package.
• Complementary nights and discounted F&B and Spa rates in all Aman and Janu properties.