Field Service Engineer

pARKRAY is a medical device manufacturer that is contributing to the health and well-being of people all over the world through the discovery of new technologies. With over 65 years in business, our products are now being used in 80 different countries worldwide and still growing; especially in the European region. /ppbr / /ppThe Field Service Engineer will install, repair, maintain, and relocate ARKRAY’s medical diagnostic equipment in the point of care and clinical laboratory environment, utilizing their technical knowledge of diagnostic systems. /ppbr / /ppJoin us and build the future with ARKRAY! /ppbr / /ppstrongDuties and Responsibilities /strong /pulliPerform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement) and ensure on-going effectiveness. /liliManage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals. /liliEnsure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to ARKRAY’s customers by understanding customer needs and providing appropriate solutions. /liliProvide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements. /liliReview service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises. /liliMaintain Device History Records and monitor modification and software upgrade status. /liliReview failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution. /liliMaintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins. /liliCoordination of the activities of some external service agencies within the assigned area /liliThis job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by management. /li /ulpbr / /ppstrongQualifications /strong /pulliDegree in Engineering or related fields. /lili2+ years’ experience in the repair, maintenance, and installation of medical diagnostic equipment (IVD-IVDR) that are used in a laboratory setting. /liliBusiness Level language proficiency in English Italian /liliWillingness to travel. This position will require regular travel, including overnight stays, sometimes outside the defined territory, to meet customer needs. /liliAble to lift and carry equipment up to 50 kg (appropriate lifting tools and support are provided for heavy machinery). /li /ulpbr / /ppstrongLocation /strong /ppNorthern Italy (based in Milan) /ppbr / /ppstrongOffice /strong /ppstrongARKRAY Italia S.R.L. /strong /ppMunicipality of Vimercate Via Torri Bianche, 9 /ppbr / /ppFor more information about our company and products, please visit our website: /p pbr / /ppstrongOther /strong /ppARKRAY is an Equal Opportunity Employer: minorities, women, veterans, individuals with disabilities, and any other protected class. /p