Air Freight Ops & Customer Experience Specialist

DHL Global Forwarding in Lombardy, Pozzuolo Martesana, seeks an experienced Air Freight Operations professional to advance import/export activities. The role emphasizes delivering an exceptional customer experience, coordinating with network offices, and leveraging CW1 tools to ensure accurate delivery, invoicing, cost booking, and regulatory compliance.

You will manage end-to-end processes for a defined set of customers, build relationships with carriers and brokers, monitor KPIs, and drive