Senior Client Advisor - Milano Montenapoleone

ph3Position /h3 pThe Senior Client Advisor drives individual sales performance while acting as a reference point for the team on the floor. Builds strong and long-term client relationships, contributing to store results through client development and consistent execution of Loro Piana standards. Supports team performance by sharing best practices and guiding less experienced colleagues acting as a key liaison with management to ensure service excellence. /p pThe Senior Client Advisor drives individual sales performance while acting as a reference point for the team on the floor. Builds strong and long-term client relationships, contributing to store results through client development and consistent execution of Loro Piana standards. Supports team performance by sharing best practices and guiding less experienced colleagues acting as a key liaison with management to ensure service excellence. /p h3Job Responsibilities /h3 h3Client Relationship Excellence /h3 ul liManage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization /li liContribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs /li liAct as a role model on the floor, supporting service consistency, operational execution and overall team performance /li /ul h3Client Relationship Building, Business Operational Impact /h3 ul liBuild and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement /li liProvide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests /li liCommunicate relevant client information to the management team and proactively identify opportunities to strengthen client satisfaction and engagement over time /li liActively seek opportunities to improve client experience, personal performance and selling techniques /li /ul h3Brand Desirability Experience /h3 ul liBe the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience /li liCreate desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison's selling ceremony /li liEnsure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards /li liStay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities /li /ul h3People Growth Store Support /h3 ul liCooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture /li liShare best practices, provide informal guidance and support the team through strong collaboration and on-floor presence /li /ul h3Profile /h3 ul liMinimum 5/6 years experience as Client Advisor in a luxury boutique /li liStrong commercial/sales mindset /li liInterest in pursuing a managerial career path /li liAligned with the Brand identity /li liGood stress management, flexibility and adaptability /li liExcellent interpersonal, communication and teamworking skills /li liFluent English and Italian; other languages are a plus /li /ul h3Additional Information /h3 pPer questa posizione è prevista una retribuzione annua iniziale pari a EUR 46,000 lordi. Tale retribuzione è stata determinata sulla base di criteri oggettivi e neutri rispetto al genere e corrisponde al compenso normalmente riconosciuto alla posizione al momento della pubblicazione di questo annuncio di lavoro. La retribuzione effettiva potrebbe essere soggetta a possibili variazioni in ragione di fattori quali la vostra combinazione unica di esperienza e competenze, la seniority e attuali esigenze organizzative. Tale posizione prevede inoltre la partecipazione ad un piano di incentivi, a discrezione di Loro Piana, basato su fattori quali la performance individuale e/o della Società. In aggiunta ai trattamenti previsti dalla legge, potranno essere riconosciuti ulteriori benefit in conformità alle policy aziendali vigenti. Il rapporto di lavoro sarà regolato dalle disposizioni del contratto collettivo nazionale di lavoro CCNL Terziario, Distribuzione e Servizi applicato da Loro Piana in Italia. /p /p #J-18808-Ljbffr