Customer Service - Software Technician 1

ph3Customer Service - Software Technician 1 /h3h3 /h3pbThe IMA Group is a world leader in the design and manufacture of automatic machines for processing and packaging pharmaceutical, cosmetic, food, tea and coffee products, as well as in industrial process automation. We are constantly focused on innovation: through significant investments in RD and ongoing dialogue with customers, local communities, and the supply chain, we promote an environmentally conscious approach aimed at achieving sustainable development. Our history is marked by steady growth, also supported by continuous investment in people and skills development. With more than 7,000 employees 59% in Italy and 41% worldwide we are present in over 80 countries. /b /ph3 /h3pFor the bIMA ACTIVE /b Division, we are looking for a Customer Service - Software Technician. /ppbIMA ACTIVE /b designs and manufactures machines and systems for the processing and dosing of solid oral medications. /ph3bJOB SUMMARY /b /h3ulliServe as the primary point of contact for customers, branches, and agents for all post-sale activities related to machinery and promote the sale of spare parts, services, and upgrades; /liliLiaise directly with customers to resolve service issues and oversee the installation of systems and production lines in the pharmaceutical sector, in constant coordination with the Division’s technical and installation teams; /liliManage technical interventions at customer sites, including commissioning, routine and non-routine maintenance, and any malfunctions, with a particular focus on automation components; /liliConduct courtesy visits to customers to promote the sale of spare parts, scheduled maintenance packages, general services, and upgrades; /liliResolve troubleshooting issues directly or through coordination with the relevant internal technical departments. /li /ulh3bMUST HAVE /b /h3ulli3–5 years of prior experience in a similar role providing technical support to customers; /liliTechnical expertise in PLC hardware and software, machine interfaces, and SCADA systems for automated machines and plants; /liliTechnical education background in electronics or automation; /liliFluency in English, both written and spoken; /liliExcellent communication and interpersonal skills, a technical-sales mindset, and a strong focus on teamwork; /liliWillingness to travel occasionally for short periods. /li /ulh3bNICE TO HAVE /b /h3ulliProficiency in a second foreign language, both written and spoken; /liliPrevious experience using enterprise resource planning (ERP) software (preferably SAP) and CRM systems. /li /ulh3 /h3pThe starting gross annual salary will be € 38.000, under the National Collective Labor Agreement (CCNL) for the Metalmeccanica Industria, with the possibility of increase based on the candidate’s experience and skills, in accordance with objective and gender-neutral criteria. /ph3bWHAT WE OFFER /b /h3pGLOBAL ENVIRONMENT: dynamic, flexible, avantguarde in a multinational and multicultural context.br/DIVERSITY INCLUSION CULTURE: promoted through the Corporate Code of Ethics and dedicated programs.br/CONTINUOUS LEARNING: as a strategic asset for the development and motivation of people.br/WELLBEING: flexible working, health insurance, are just some of our initiatives to support the well-being of people and their families. /ph3 /h3pbIMA IS AN EQUAL OPPORTUNITY EMPLOYER /b /ppCountry: IT /ppCity: Rimini /ppPlacement area: Sales, Communication and Marketing /p /p #J-18808-Ljbffr