Specialist I, Customer Service

Overview

As Operations Specialist at ASM, you will support and optimize day-to-day operations to ensure efficiency, accuracy, and service excellence. You will act as a liaison among internal teams, logistics and stakeholders to drive operational effectiveness and align with business goals. The role focuses on data-driven insights, reporting, and coordinating cross-functional initiatives that improve processes and compliance. You will work on projects and system implementations, supporting change management and user adoption to enable scalable operations. This opportunity places you at the heart of ASM's mission to deliver innovative semiconductor solutions and sustain a high-performance, inclusive,未来

Responsabilità

• Execute and support daily operational activities to ensure business continuity and service delivery
• Monitor operational workflows, identify bottlenecks, and implement corrective actions
• Coordinate activities across departments to ensure alignment with business objectives
• Ensure compliance with company policies, procedures, and regulatory requirements
• Collect, analyze, interpret and publish operational data and performance metrics
• Prepare regular reports, dashboards, and KPI scorecards
• Identify trends, risks, and opportunities based on operational performance
• Support operational projects, system implementations, and organizational initiatives
• Track project milestones, action items, and deliverables
• Assist with change management activities and user adoption efforts
• Coordinate testing, training, and process documentation for new initiatives

Requisiti fondamentali

• Bachelor in Business Administration
• 2-5 years of experience in operations, supply chain, customer service, logistics, or a related field
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite
• Experience using ERP, CRM, or operational management systems
• Excellent communication and stakeholder management skills
• excellent communication
• stakeholder management
• problem-solving
• Microsoft Excel
• Power BI
• Microsoft Office Suite