Burberry Assistant Store Director - Milan Sant'Andrea

ph3INTRODUCTION /h3 pAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. /p pWe aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. /p h3JOB PURPOSE /h3 pSupport the Store Director in leading the store to deliver exceptional sales, service, and operational excellence. Act as a role model for Burberry values, coaching and developing the team to provide a world‑class client experience while achieving commercial objectives. Deputise for the Store Director as required. /p h3RESPONSIBILITIES /h3 h3Leadership People Development /h3 ul liSupport the Store Director in inspiring, leading, and developing a diverse team to deliver outstanding results in sales, service, and operational excellence. /li liAct as a day‑to‑day leader on the shop floor, setting pace and standards for client experience and sales performance. /li liProvide real‑time coaching and feedback to team members to build capability and drive continuous improvement. /li liAssist in identifying and nurturing internal talent, supporting succession planning and career progression within the store. /li liLead onboarding and integration of new team members. /li liDeputise for the Store Director when required, ensuring continuity of leadership and decision‑making. /li /ul h3Client Experience Brand Ambassadorship /h3 ul liChampion the Burberry Experience on the shop floor, ensuring every client receives a personalised and memorable journey. /li liManage client flow and floor coverage to maximise service standards and minimise wait times. /li liPartner with the Store Director to deliver training, briefings, and role‑plays that reinforce luxury service and clienteling best practices. /li liBuild strong relationships with clients and support team members in developing their own client books and loyalty. /li liEnsure that visual merchandising and in‑store presentation reflect the brand's identity and seasonal campaigns impeccably. /li /ul h3Commercial Performance Business Development /h3 ul liSupport the Store Director in driving sales, profitability, and KPIs to exceed targets. /li liTake ownership of designated product categories or initiatives, analysing performance, identifying opportunities, and implementing actions to maximise results. /li liCollaborate with the Store Director and wider teams on commercial initiatives, events, and clienteling activities. /li liContribute insights on local market trends and competitor activity to inform business decisions. /li /ul h3Operational Excellence /h3 ul liSupport the Store Director in ensuring all store operations comply with brand policies, procedures, and legal requirements. /li liOversee daily operational routines including inventory management, loss prevention, and stock integrity. /li liResolve customer issues effectively and escalate where appropriate. /li liAssist with opening and closing procedures, ensuring security, POS accuracy, and operational readiness. /li liDrive use of digital tools and resources to enhance team communication and client experience. /li /ul h3PERSONAL PROFILE /h3 ul liSignificant experience in a retail management or supervisory role, ideally within luxury fashion or premium retail. /li liProven ability to coach and develop high‑performing teams in a fast‑paced environment. /li liStrong understanding of luxury client expectations and the art of clienteling. /li liCommercially aware with the ability to analyse performance and identify growth opportunities. /li liExcellent communication, interpersonal, and problem‑solving skills. /li liAbility to act strategically and operationally while role‑modelling brand values. /li /ul /p #J-18808-Ljbffr