Service Technical Training & Systems Specialist

ph3Job Description /h3 pAt the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. /p pCome join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. /p pJoin us in our exciting quest to build the future home! /p h3About the role /h3 pThis role is responsible for driving continuous improvement across service operations, tools, and processes, acting as a key link between business, IT, and the service network. /p pWe are looking for a curious, proactive, and resilient individual who enjoys challenges and wants to actively drive change within a dynamic service environment. /p h3Location /h3 pThe role is based in Assago. /p h3What you’ll do /h3 ulliProactively gather feedback from our external service network (ISPs) to identify inefficiencies and opportunities (processes, tools, procedures) identifying issues or bottlenecks, proposing improvements and new ways of working /liliAssess feasibility of initiatives and build data-driven business cases, promoting initiatives and securing alignment/buy-in /liliLead the development and implementation of business solutions (e.g., new tools) /liliAct as key user of systems, ensuring alignment and integration across platforms /liliSupport adoption by ensuring usability and effectiveness of solutions /liliDesign and deliver training programs on tools and processes independently preparing training materials (presentations, guides, technical content) monitoring effectiveness /liliManage issues and identify solutions related to connected appliances in cooperation with central support and development teams /liliCollaborate with international teams (IT support and development, HQ technical support) /li /ul h3Who you are /h3 ulliSolid technical or operational background with exposure to projects or process improvement /liliExperience in service environnement, technical support, or service networks /liliSolid understanding of IT systems and business applications /liliStrong proactivity and continuous improvement mindset /liliExcellent communication and training skills /liliAssertiveness and stakeholder influencing ability /liliComfortable working in dynamic and challenging environments /liliStrong problem-solving skills /liliFluent English (required for interaction with international teams) and Italian /li /ul h3As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. /h3 h3At Electrolux Group, we believe in fairness and inclusion. Salary is defined in a transparent way, considering experience, skills, and performance. /h3 h3The annual gross base salary starts from €37,500.00, depending on qualifications and experience. The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici). /h3 /p #J-18808-Ljbffr