Application Management Specialist

Overview

We are seeking an experienced AMS Specialist / Consultant to support Application Management Services (AMS) within the IT division.

The successful candidate will ensure operational continuity, system stability, and ongoing optimisation of critical business applications, with a focus on ERP environments (SAP S/4HANA) .

This role covers both pre- and post-go-live phases , combining strong application support expertise with continuous improvement capabilities.

Key Responsibilities

• Analyse, troubleshoot, and resolve application issues (L2/L3 support)
• Perform root cause analysis to prevent recurring issues
• Deliver corrective and evolutionary maintenance (changes, configurations, updates)
• Support change management processes aligned to business needs
• Proactively monitor system health and performance
• Conduct regression testing and routine system checks
• Ensure incidents and requests are handled within agreed SLAs
• Track and maintain service KPIs
• Work closely with development teams, Business Analysts, and key users
• Support resolution of complex issues and manage enhancement requests
• Provide support during SIT, UAT, cutover, and hypercare phases
• Ensure smooth post-go-live stabilisation of SAP S/4HANA systems
• Maintain technical documentation, knowledge base, and operational manuals
• Produce incident logs, problem reports, and performance analysis

Required Skills & Experience

• Degree in Computer Science, Engineering, or STEM (or equivalent experience)
• 2–3 years (mid-level) or 5+ years (senior) in application support / AMS / IT consulting
• Hands-on experience in ERP environments (SAP or equivalent)
• Strong understanding of Procurement, Supply Chain, or Finance processes
• SQL / database querying skills
• Experience with application support and maintenance
• Familiarity with coding or configuration in ERP ecosystems
• Knowledge of ITIL / IT Service Management (Incident, Problem, Change, Release)
• Experience with Agile, Waterfall, or Hybrid delivery models
• Understanding of Change Management methodologies (e.G. PROSCI)
• Strong analytical and problem-solving skills
• Ability to work under pressure and meet tight deadlines
• Ability to communicate technical concepts to non-technical stakeholders
• Fluent English (written and spoken)

Preferred Qualifications

• ITIL v4 Foundation
• PMP, Prince2, or Agile/Scrum certifications
• SAP Certified Application Associate (or equivalent)