Service Asset Configuration Manager

ppWe are looking for a Service Asset Configuration Manager who will work within the Quality Management and Tools Configuration Unit in GOSP, responsible for governing and maintaining the organization's Configuration Management System (CMS) and Configuration Management Database (CMDB), ensuring that IT assets, configuration items (CIs), and their relationships are accurately identified, controlled, and maintained throughout their lifecycle. /p pThe candidate will work inside an international team in the domain of Service Asset Configuration Management (ITIL 3)/ Service Configuration Management (ITIL 4), focusing on: /p p1. Requirement gathering, analysis and design of solutions based on ServiceNow platform to solve problems in the SACM/SCM domain /p p2. Housekeeping of the whole CMS (Configuration Management System) and the underlying CMDB (Configuration Management DB) with maintenance and improvement activities /p p3. Monitoring, Reporting and Quality attestation of the CMDB's content /p p4. Proposing and steering daily improvements in the CMS like but not limited to: usage of ServiceNow best practices instead of custom alternatives, adoption of new features in favor of old ones, evangelize colleagues to obtain the maximum value out of ServiceNow platform both for SACM/SCM disciplines and for cousins' ones /p p5. Supporting the design of integrations between ServiceNow and other tools /p p6. Supporting the automated discovery of IT assets and services and maintaining service maps and application dependency models /p p7. Defining, initiating, managing and reporting about CMDB validation campaigns. /p pKey responsibilities of the role will include: /p ul liRequirement analysis and solution design on ServiceNow /li liCMS/CMDB maintenance and improvement /li liCMDB monitoring and quality assurance /li liContinuous improvement and best-practice adoption /li liSupport integrations with other tools /li /ul pbRequirements /b /p ul liITIL 3 SACM and/or ITIL 4 SCM expertise /li liStrong ServiceNow ITSM and ITOM experience /li liDiscovery and Service Mapping /li liWorkflow and process design /li liReporting and dashboards /liliServiceNow Administration Fundamentals /li liCertified ServiceNow System Administrator /li liStrong analytical skills /li /ul pSoft Skills: /p ul liAbility to analyze complex technical environments and to identify root causes of data quality issues. /li liAbility to communicate effectively with technical and non-technical stakeholders. /li liPresentation and facilitation skills. /li liCapability to translate business requirements into technical solutions. /li liAbility to work in international and multicultural teams. /li liStrong stakeholder management capabilities. /li liTeam-oriented mindset. /li liAbility to manage shifting priorities effectively. /li liAbility to drive governance and standards without direct authority. /li liHigh level of accuracy in managing configuration data. /li liStrong quality-oriented mindset. /li liCommitment to maintaining data integrity across the enterprise. /li /ul pbWhat we Offer /b: /p pWe offer employment at the VI level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement. /p pGross annual salary ranging between 50K€ and 55K€. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component. /p pbWe also offer /b /p ul liSmart working and flexible hours /li liCorporate welfare system /li liSupplementary health insurance and discounted insurance policies /li liTraining and development /li liStructured continuous learning paths (technical and managerial) /li liCareer development programs within the Group /li liAccess to learning platforms and internal mobility opportunities, including international /li /ul pbWhy Choose Generali /b /p pJoining Generali means becoming part of an international Group with a strong heritage and a forward-looking vision, where people are at the center of our sustainable growth strategy. /p pWe foster a responsible, inclusive, and innovation-driven work environment, where everyone can contribute to creating value for customers, society, and the communities in which we operate. We believe that diversity, equity and inclusion are essential to building a stronger culture and driving sustainable growth. /p pAt Generali, you will find opportunities to grow through continuous learning, career development paths, and internal mobility across the Group. We recognize talent and merit, and support flexibility as a key enabler of well-being and a sustainable work-life balance. /p pWorking with us means sharing strong values and taking on meaningful challenges together to build a safer and more sustainable future every day. /p pAs an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process. /p pbCompany Profile /b /p pGenerali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people. /p /p #J-18808-Ljbffr