Senior Logistics Operations Manager - Italy

ppWe are looking for a bSenior Logistics Operations Manager /b to lead our Italian operations and drive performance, quality and profitability across bMilan, Bologna and Rome /b. /p pYou will bown the operational KPIs and service quality /b, lead multi-city teams (controllers, HR/people support and local operations staff), manage the bPL and budget /b, and represent the company in bweekly client meetings /b for key accounts. /p pThe ideal candidate has solid experience running logistics operations in Italy, is confident with numbers, and is very strong in Excel and data-driven decision-making. /p h3Key Responsibilities /h3 h3Operational performance quality /h3 ul liOwn the operational metrics (on-time performance, delivery success, quality, productivity, safety) across Milan, Bologna and Rome. /li liEnsure processes and SOPs are correctly implemented and followed at station/city level. /li liRun regular performance reviews with local teams and implement corrective action plans where needed. /li liEnsure consistent service quality across all cities, aligned with client SLAs. /li /ul h3Team leadership organisation /h3 ul liLead and coach local teams, including controllers, HR/people support and city operations leads. /li liSet clear goals, monitor performance, and support the development of key team members. /li liFoster a culture of ownership, accountability and continuous improvement. /li /ul h3Client relationship management /h3 ul liHold weekly operational meetings with key clients, presenting KPIs, root-cause analysis and action plans. /li liAct as main operational escalation point for Italian operations. /li liWork closely with clients on ramp-ups, peak planning and new initiatives. /li /ul h3PL, budget financial control /h3 ul liOwn the operations PL for Italy: revenue, variable and fixed costs. /li liPrepare and manage budgets and forecasts together with the Country Manager and Finance Controller. /li liMonitor margins and unit costs; implement cost-optimisation initiatives without compromising quality. /li liEnsure accurate monthly reporting and explanation of variances vs budget/forecast. /li /ul h3Cross-functional collaboration /h3 ul liWork closely with the Finance Controller on reporting, accruals, and financial analysis. /li liCoordinate with HR on workforce planning, hiring needs and people issues. /li liCollaborate with Fleet, IT and other support functions to ensure operations run smoothly. /li /ul h3Data, reporting continuous improvement /h3 ul liUse Excel and data to analyse performance, identify trends and drive decisions. /li liBuild and maintain operational dashboards and standard reports. /li liLead continuous improvement projects to increase productivity, reduce waste and improve service /li /ul h3Requirements /h3 ul li5+ years' experience in logistics operations in Italy (last-mile, parcel, e-commerce or similar). /li liProven experience managing PL and budgets for an operations function. /li liVery strong numerical skills and a data-driven mindset. /li liAdvanced Excel skills (pivot tables, lookups, basic modelling, data analysis). /li liExperience leading multi-site or multi-city operations teams. /li liComfortable running client-facing meetings and presenting KPIs/action plans. /li liStrong organisational skills, attention to detail and ability to prioritise under pressure. /li liFluent English (spoken and written). Italian is strongly preferred due to the nature of the role. /li liWillingness to travel regularly between Milan, Bologna and Rome (and between Barcelona/London For Board Meetings). /li /ul h3Nice to have /h3 ul liExperience working with large e-commerce / parcel / last-mile clients. /li liBackground in fast-growing or scale-up environments. /li liExperience with BI/reporting tools in addition to Excel /li /ul h3Benefits /h3 ul liCompetitive salary, aligned with experience and responsibility. /li liPerformance bonuses linked to operational KPIs and PL delivery. /li liExpansion bonuses for successful ramp-up of new cities, services or volumes. /li liOpportunity to build and shape a multi-city operation in a growing business. /li liClose collaboration with senior leadership and clear progression opportunities. /li liTravel expenses covered in line with company policy /li /ul /p #J-18808-Ljbffr