Maintenance Technical Support Engineer

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We are looking for an AFTER SALES ENGINEER in our site in Bologna.

Job Type: Experienced

Purpose of the Job

The main purpose of the role is to provide technical support on maintenance activities on Railway Signalling Systems ERTMS, IXL, SCMT manufactured by Alstom Transport, Bombardier Transportation and General Electric trasportation operated by the Alstom domestic and international Customers. The role includes the responsibility to manage warranty obligations on the projects in the scope of Alstom.

Position in the Organisation

The position will be part of Services Signalling Platform Organisation - Maintenance Team. Hierarchical and Functional report to the Signalling Maintenance Manager

Network & Links

Internal relationships with other Alstom Functions: System and Product, Application Engineering, Industrialization, Supply Chain departments, Installation, Test & Commissioning. External relationships with Customer infrastructures operators and with maintenance technicians.

Responsibilities and Accountabilities

• perform log analysis to identify root causes of failure for ERTMS, IXL and SCMT systems and identify corrective actions;
• remotely guide technicians in executing corrective actions;
• personally perform corrective actions onsite;
• implement the \"return of experience\" process by producing reporting, statistics, etc.;
• definition and implementation of Maintenance and technical assistance plans;
• supervision or execution of HW and SW retrofit and upgrade plans;
• providing technical tranining to customers;
• provision of support to Service Signalling Platform organization in the definition of maintenance strategy in tenders and offers;
• cooperation with product engineering in the definition of maintainability requirements during the product’s design phase.

Educational and technical requirements

• Bachelor/Master degree in Electronics/Electric/Telecommunications Engineering
• Capability to interpret electric drawings and schemes
• Knowledge of electronic design principle and methodology
• Knowledge of the most common operating systems (Linux, Windows, …)
• Knowledge of the most common net protocols (TCP/IP, …)
• Capability to use test tools (oscilloscope, wave generator, multimeter, etc…) would be a plus
• Basic knowledge of railway systems and or transportation systems would be a plus

Languages

Italian: excellent level written and spoken English: good level written and spoken

Competencies and experience requested

• Capability of synthesis and related written exposure
• Capability to perform analysis and to relate information from different contexts
• Capability to work in team and attitude to problem solving
• New graduate or one/two years of experience in electronic or electromechanical company
• Knowledge of on site or remote technical assistance for Electronic/Electromechanical application

Job Location

Bologna

CCNL Metalmeccanico

CCNL Metalmeccanico

Range RAL

Range RAL: 34.400 €- 45.900 €

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!