Senior Information Systems Assistant, Brindisi

Org. Setting and ReportingThe Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. The United Nations Office of Information and Communication Technology's Enterprise Solutions Service (OICT/ESS) develops and supports a wide range of enterprise solutions and provides products and services that support the work of the UN. This position is located in the Enterprise Solutions Service, Office of Information and Communications Technology (OICT/ESS), hosted by UNLB and located in Brindisi, Italy. The incumbent reports to a Senior Information Systems Officer. OICT is committed to achieving a 50/50 gender balance and geographical diversity in its staff, and female candidates are strongly encouraged to apply for this position. OICT supports the principles of work-life balance and flexible work arrangements. ResponsibilitiesUnder the direct supervision of a Senior Information Systems Officer and overall guidance of the Chief, Enterprise Solutions Service, the Senior Information Systems Assistant will be responsible for the following duties: • Provides support for computer information systems, databases and applications in assigned area; performs complex troubleshooting for various applications. • Participates in the development, programming, testing, debugging and implementation of new computer application systems releases, modules and functionalities; conducts version management. • Designs and develops computer application systems and programs, typically using more than one programming language as well as UN established standards for IT technologies and tools. • Installs computer application systems software and hardware according to specifications; monitors applications systems using appropriate monitoring tools and produces monitoring reports. • Manages, designs, creates, produces and maintains technical documentation for relevant computer application systems and products; manages and administers changes to technical documentation in accordance with prevailing change management and operation procedures. • Assists in developing/refining support and operations procedures for relevant computer applications systems, including programming requirements and recommendations to users for the programming interfaces. • Serves as team leader in projects dealing with the planning, specification, design, development, implementation and maintenance of simple computer application systems; liaises with users to define and specify requirements; builds, tests and modifies prototype computer application systems; performs installation and maintenance of computer applications systems in user offices. • Contributes to feasibility studies, systems analysis, design, development, implementation and evaluation and testing of computer application systems improvements and new computer application systems. • Assists in the identification of user computer application systems needs, including business process and document workflow analysis, organization and maintenance of document repositories; identifies classification schema, retention and archival procedures; designs and develops workflow systems; conducts research on document/information/knowledge management computer applications’ tools, procedures and standards. • Provides support on computer application systems development matters, including security and data backup and recovery. • Drafts correspondence and communications; including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports. • Keeps abreast of developments in the field; conducts research on new technologies; performs benchmarking and proposes new acquisitions; assists in the implementation of new technologies. • Provides guidance and training to new/junior staff; plans day-to-day work and supervises other staff as required. • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assists with visualizations and updating information material such as web pages or brochures. • Performs other related duties as required. Competencies• PROFESSIONALISM: Knowledge of organizational information infrastructure, including hardware, software and application systems. Knowledge of relevant programming language(s) and ability to use programming skills to develop information systems. Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Ability to perform a wide range of application software development and maintenance tasks under minimum supervision. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. • PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. EducationHigh school diploma or equivalent is required. A first-level university degree may be accepted in lieu of two years of required experience. Job - Specific QualificationNot available. Work ExperienceA minimum of 10 years (or 8 years if graduated with a first-level university degree) of progressively responsible experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required. A minimum of 7 years of business analysis and functional requirements capturing software needs of UN peacekeeping operations, special political missions, humanitarian operations, or other complex field-based international organizations is required. A minimum of 6 years experience with system and data integration of SAP with custom software is required. A minimum of 5 years of experience in data analysis and modeling with PowerBI and Power Query is required. A minimum of 5 years of experience building ETL with SQL , PowerQuery is required A minimum of 3 years of experience leading a Dev Team building web applications using Agile methodology is required. A minimum of 5 years business knowledge about air operations logistics of UN peacekeeping operations, special political missions, humanitarian operations, or other complex field-based international organizations is desirable Experience of information security (Authentication, Identity management, compliance) is desirable. Experience with machine learning is desirable. 1 year or more of experience in data analytics or related area is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult for details).