Content Operations Coordinator

Content Operations & MLR Coordination Specialist (Veeva PromoMats)

In a fast‑paced, customer‑centric environment, we are looking for a Content Operations & MLR Coordination Specialist to ensure the efficient, accurate, and timely delivery of promotional materials through the MLR approval process. This role is critical in accelerating time‑to‑approval and go‑live by managing content upload, orchestrating workflows, and enabling seamless collaboration across Marketing, Regulatory, and Compliance. The position acts as a key operational backbone to guarantee speed, quality, and alignment across the content lifecycle. Key Responsibilities

• Content Upload & Readiness – Upload promotional materials into Veeva PromoMats, ensuring completeness, accuracy, and correct association with all required references and documentation for MLR submission.
• MLR Workflow Orchestration – Coordinate the end‑to‑end MLR process, ensuring materials are properly prepared, submitted, and managed throughout the approval lifecycle.
• Cross‑functional Coordination – Act as a coordination hub across Marketing, Regulatory, and other stakeholders to ensure alignment and prevent delays or inefficiencies.
• Timeline & SLA Management – Monitor end‑to‑end approval timelines, ensuring adherence to agreed SLAs and driving accountability across functions.
• Delivery Acceleration & Bottleneck Resolution – Identify bottlenecks proactively and intervene to accelerate content approval and go‑live.

Required Skills & Experience

• Experience in content operations, coordination, or process management roles.
• Strong familiarity with Adobe Acrobat (PDF management), Microsoft Word, and Box or similar document management systems.
• Strong organizational and coordination skills.
• High level of attention to detail and accuracy.
• Ability to manage multiple stakeholders and priorities simultaneously.

Nice to Have

• Knowledge of Veeva PromoMats.
• Familiarity with MLR processes (pharma or regulated environments).
• Experience with Jira or similar project management tools.
• Execution & Delivery Mindset – strong focus on speed and results.
• Ownership & Accountability – takes responsibility for timelines and outcomes.
• Problem Solving – identifies and resolves bottlenecks proactively.
• Autonomy – operates effectively in fast‑paced, high‑demand environments.
• Cross‑functional Collaboration – navigates complex stakeholder ecosystems.

What Success Looks Like

• Reduced time‑to‑approval and faster go‑live of promotional materials.
• Smooth and efficient MLR processes with minimal delays or rework.
• High level of alignment and satisfaction across stakeholders.
• Proactive identification and resolution of process inefficiencies.

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